Facet-BBA · 8 hours ago
Vice President of User Growth
United States
Full-time
Remote
Director/Executive
15+ years expFacet-BBA is seeking a Vice President of Customer Service Strategy who will be responsible for defining and executing the company’s customer service vision and long-term strategy. This role focuses on enhancing customer satisfaction, loyalty, and operational efficiency through strategic initiatives and collaboration with cross-functional teams.
Information Technology & Services
Responsibilities
Develop and execute customer service strategies aligned with overall business objectives
Design and optimize customer service models, processes, and performance frameworks
Lead strategic initiatives to improve customer experience, retention, and satisfaction
Collaborate with operations, sales, product, and technology teams to ensure seamless service delivery
Analyze customer insights and service performance data to drive continuous improvement
Establish service standards, KPIs, and governance across customer-facing functions
Qualification
Required
15+ years of experience in customer service strategy, customer experience, operations, or related leadership roles
Strong expertise in customer service frameworks, service transformation, and performance management
Proven track record of driving service excellence and customer satisfaction at scale
Excellent strategic thinking, leadership, and cross-functional collaboration skills
Ability to translate customer insights into actionable, business-driven strategies
Company
Facet-BBA
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase