Resolution Technologies, Inc. ยท 12 hours ago
ServiceNow Administator
Atlanta Metro
Contract
Onsite
Senior Level
5+ years expResolution Technologies, Inc. is seeking a ServiceNow Administrator to oversee the configuration, administration, and support of enterprise tools, focusing on ServiceNow. This role is essential for ensuring effective integration and utilization of tools to enhance productivity and efficiency.
Information ServicesInformation Technology
Hiring Manager
Rick Mewborn
Responsibilities
Configure tools to align with agency standards, security policies, and operational requirements. Collaborate with stakeholders to ensure tools meet business needs
Serve as the primary administrator for enterprise tools, managing user access, permissions, and integrations. Monitor tool performance and usage, ensuring optimal functionality and uptime. Maintain documentation for configurations, processes, and best practices
Track license usage and renewal dates. Coordinate with procurement and vendors to manage renewals. Ensure compliance with licensing agreements and budgetary constraints
Provide Tier 2/3 support for enterprise tools, resolving issues and escalating when necessary. Develop and deliver training materials and sessions for end-users. Act as a liaison between users and vendors for troubleshooting and feature requests
Design and deliver reports and dashboards from enterprise applications. Analyze tool usage, performance metrics, and user engagement to inform decision-making. Provide insights and recommendations for tool optimization and adoption strategies
Establish governance frameworks for tool usage and data management. Identify opportunities for tool consolidation and process improvement. Stay current with industry trends and recommend enhancements or replacements
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
5+ years of experience administering enterprise tools including ServiceNow in a mid-to-large organization including ITSM, ITAM, ITOM, CMDB, etc
Strong understanding of SaaS platforms, identity management, and integration protocols (e.g., SSO, API)
Preferred
ServiceNow Administrator Certification
Excellent problem-solving, communication, and project management skills
Ability to work independently and collaboratively across departments
Experience with ITIL or other service management frameworks
Familiarity with data privacy and security compliance standards
Knowledge of scripting or automation tools (e.g., PowerShell, Python)
Company
Resolution Technologies, Inc.
Resolution Technologies, Inc. is an IT company which provides IT Staffing, Executive Searches, Contract Placements, Finance & Sales Staffing
51-200 employees
H1B Sponsorship
Resolution Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Growth StageRecent News
SEC
2024-12-11
Company data provided by crunchbase