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GTI Fabrication · 4 hours ago

Customer Success Manager

Buffalo, NY

Full-time

Onsite

Mid Level

$115K/yr - $125K/yr

3+ years exp

GTI Energy, a division of GTI Fabrication, specializes in designing and manufacturing industrial modular systems and energy solutions. The Customer Success Manager will act as the primary point of contact for customers, ensuring effective communication and program execution throughout the lifecycle of customer projects.

IndustrialLogisticsManufacturingTest and Measurement

Responsibilities

Serve as the primary day-to-day customer contact for assigned programs

Communicate project status, schedules, and deliverables clearly and consistently

Coordinate customer requests, changes, and clarifications with internal teams

Ensure customer expectations remain aligned with approved scope and timelines

Support customer meetings, check-ins, and routine status updates

Partner with Engineering, Operations, Quality, and Supply Chain to track progress against program milestones

Help translate customer requirements into clear internal action items

Track schedules, risks, and dependencies and escalate issues when needed

Support documentation, reporting, and change tracking for assigned programs

Ensure handoffs between teams are clear and documented

Identify execution issues early and escalate appropriately

Support root-cause analysis and corrective actions for delivery or quality issues

Capture lessons learned and help improve standard program workflows

Assist in maintaining consistent customer experience across programs

Qualification

Customer successProgram coordinationProject managementOperations supportManufacturing experienceOrganizational skillsCommunication skillsMicrosoft OfficeLean exposureISO familiarityProject management certification