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Huna Totem Corporation · 6 hours ago

Guest Services Representative

Hoonah, Alaska

Full-time

Onsite

New Grad, Entry Level

Huna Totem Corporation is a Native-owned and operated enterprise seeking a Guest Services Representative for the seasonal period from April to September 2026 in Hoonah, Alaska. The role involves selling tickets, ensuring guests meet excursion requirements, and providing excellent customer service while assisting guests during their tours.

FinanceLeisureMedia and EntertainmentTourismTravel

Responsibilities

Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable Cruise Destination

Provide excellent customer service to all ISP guests

Sell and provide guests with information about all tours available at Icy Strait Point

Work as greeters to welcome guests and conduct guest orientations and line control

Conduct functions, such as:

Checking guests’ weight

Verifying driver’s license information

Ensuring guests fill out waivers, as required

Secure bag check area

Escort guests to tour vehicles or gondola and ensure timely tour departure

Responsible for the safe and orderly traffic of passengers on/off an aerial gondola cabin or tour

Communicate clearly with tour guides, drivers, supervisors, gondola operators and management

Promote other Icy Strait Point venues, distribute literature and/or sell merchandise

Assist within programs wherever needed

Responsible for the safe and orderly traffic of passengers on/off an aerial gondola cabin or tour

Ability to work individually and as a team member when necessary

Other duties as assigned

Qualification

Customer serviceLocal areaSafety commitmentVerbal communicationCultural knowledgeTeamwork

Required

Adequate knowledge or willingness to learn about Tlingit culture

Must be able to learn a Tlingit Introduction

Knowledge of the local area (marine life, plants, animals, birds)

Must have good verbal communication; patient and able to lead groups of kids as well as adults

Strong commitment to Safety

Ability to learn, retain and present excursion information to guests in an accurate manner

This is a safety sensitive position that is subject to drug testing

Must be 18 years of age or older

Willing to live in a remote, rural community

Comfortable traveling by small plane or ferry to and from a remote setting

Able to walk and drive on gravel roads in inclement weather

Capable of moderate physical activity including standing, walking, reaching climbing, and lifting weight in excess of 25lbs; able to visually identify safety hazards