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Price Chopper Supermarkets-Market 32 · 2 hours ago

Assistant Customer Service Manager Hamilton, NY

Hamilton, NY

Full-time

Onsite

Entry, Mid Level

$18/hr - $25/hr

1+ years exp

Price Chopper Supermarkets-Market 32 is seeking an Assistant Customer Service Manager to oversee the Front End operations of the store. This role involves ensuring high levels of customer service, training associates, and maintaining compliance with company policies and efficiency standards.

Food and BeverageGrocery

Responsibilities

Responsible for ensuring that the highest level of customer service and courtesy is provided at all times

Consistently work within company 5S efficiency standards

Ensure each associate asks each customer for an AdvantEdge Card

Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction

Ensure each associate is aware of shrink-related items and how to control

Responsible for training and supervising all cashiers, bottle associates and service clerks

Schedule associates and performs other administrative-like duties

Maintain cashier controls and security in accordance with company policies and procedures

Ensure cash controls and over/short policies are adhered to

Ensure an adequate level of supplies necessary to operate the Front End area of the store and to maintain expense control

Responsible for cash control of all media's collected at registers, according to company policies and procedures

Maintain detailed and accurate cashier log books to provide audit information necessary in accordance with company regulations

Responsible to assist the Customer Service Manager in the maintenance of all Front End expenses (i.e.: payroll, cashier over/shorts, etc)

Ensure that all customer orders are rung accurately, efficiently and in accordance with all corporate policies and procedures

Responsible for ensuring that all pricing errors are recorded on a timely basis

Ensure that the Front End operation is kept neat, safe, clean and in accordance with all company and state sanitation regulations

Maintain a neat, clean and organized workstation, according to 5S standards, at all times

Ensure that all Front End merchandising racks (i.e.: cigarettes and candy) have adequate levels of merchandise and are kept neat and clean

Ensure that all Front End associates consistently work within company efficiency standards

Perform other related duties as assigned by management and adhere to all company policies and procedures

Qualification

Customer serviceCash controlTrainingSupervisingMulti-taskingBasic Computer SkillsOrganizational skillsCommunication skillsFollow-throughAttention to detail