Import Customer Service Representative jobs in United States
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Transworld Shipping (USA) Inc. ยท 2 hours ago

Import Customer Service Representative

positionAtlanta Metro
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Transworld Shipping (USA) Inc. is a global, full-service logistics provider established in 1969, known for its innovative transportation solutions. The Import Customer Service Representative will manage international shipments, support customers, and ensure the seamless movement of cargo across global trade lanes in a fast-paced environment.

LogisticsTransportation
Hiring Manager
Felix Brueckner
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Responsibilities

Manage import shipments from booking through final delivery
Track & trace international ocean and air cargo
Prepare, review, and process import documentation in compliance with U.S. and international regulations
Communicate with customers, carriers, overseas offices, and internal teams to ensure smooth cargo flow
Ensure timely freight release with ocean and air carriers
Invoice customers accurately and on time
Provide exceptional customer service and resolve shipment issues proactively
Support new account implementations in collaboration with the Sales team
Build strong relationships to increase customer satisfaction and account retention
Contribute to team goals and participate in continuous improvement initiatives

Qualification

Import operations experienceInternational trade regulationsFreight forwarding systemsMicrosoft Office proficiencyOcean carrier knowledgeCustomer-service mindsetMultilingual abilitiesCommunicationOrganizational skillsProblem-solving abilityTeam-oriented attitudeAttention to detail

Required

3+ years of experience in import operations / NVOCC or freight forwarding
Strong understanding of international trade regulations and documentation
Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience with freight forwarding systems
Understand Ocean carrier landscape and relevant tools to use
Excellent communication and organizational skills
Strong customer-service mindset
Ability to prioritize, problem-solve, and work independently
Team-oriented with a positive, solutions-driven attitude
High attention to detail and strong judgment in decision-making

Preferred

Multilingual abilities are a plus
Flexibility to support business needs, including occasional overtime or weekend coverage

Benefits

Paid Vacation, Sick Time & Holidays
Medical, Dental, Vision & Prescription Drug Coverage
Growth-oriented environment with long-term career potential

Company

Transworld Shipping (USA) Inc.

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Transworld Shipping is a logistics company that provides intelligent transportation solutions.
dateFounded in 1969
location
Long Beach, California, USA
people-size51-200 employees
web-link
http://twship.de

Funding

Current Stage
Growth Stage

Leadership Team

B
Bjoern Pelzer
Chief Executive Officer
linkedin
Company data provided by crunchbase