Apply on Employer Site

Carvana · 15 hours ago

Systems Administrator, Systems Support

Tempe, AZ

Full-time

Onsite

Senior Level

5+ years exp

Carvana is revolutionizing the automotive retail industry, and they are seeking a Systems Administrator to provide Tier 3 technical support and manage Windows Server environments. The role involves troubleshooting, coaching Tier 1/Tier 2 teams, and ensuring system security and stability through various administration tasks.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Providing Tier 3 technical support, including troubleshooting and professional communication

Demonstrate expertise in Tier 1/Tier 2 responsibilities (triaging tickets, basic support) in order to support those teams

Acting as a point of escalation and coach for our Tier 1/Tier 2 teams, analyze ticket data for improvement opportunities, and serve as a business partner to other departments and initiatives

Installing, configuring, and maintaining Windows Server operating systems to include routine maintenance, patching, updates, performance monitoring and troubleshooting server-related issues

Managing Active Directory; including user accounts, groups, OUs, permissions and implementing and maintaining role-based access controls (RBAC)

Developing and applying Group Policy Objects (GPOs) to enforce security policies and configurations

Utilizing PowerShell for automation and scripting tasks

Developing and implementing patch management strategies to ensure system security and stability

Assisting with the administration and management of SaaS applications and demonstrating a working knowledge of basic networking concepts

Staying current with emerging technologies and best practices, and document solutions for team sharing

Participating in after-hours on-call support rotation and TS maintenance windows for system upgrades and patching

Working with vendors to resolve issues (onsite or phone) and performing Systems Administration tasks in various platforms (e.g., Active Directory, Zoom, Amazon Connect)

Creating and implementing new policies and procedures for software and hardware changes following published ITIL practices

Partnering with Team Leads and Managers on training and policy and procedure implementation

Engaging in continual service improvement processes so we remain efficient and effective as a team and organization

Other duties as assigned

Qualification

Windows Server managementActive DirectoryPowerShellGroup PolicySaaS administrationNetworking conceptsCustomer service skillsLearning agilityCommunication skillsProblem-solving skills

Required

High School diploma or equivalent with some continuing education and/or certifications in IT systems

5-6 years of experience in IT systems, at least 1 administration focused on Windows Server environments

Intermediate knowledge of Active Directory, Group Policy, DHCP, DNS, and PowerShell

Solid understanding of Windows Server management and patching, and basic networking concepts

Familiarity with major Cloud Providers and SaaS administration

Experience with Microsoft operating systems and office applications; plus if you are experienced with Google Workspace, Okta, Slack, Confluence, and Jira

Ability to blend creativity, problem-solving, and technical skills to support end-users

Must possess excellent customer service skills (in-person and virtual)

Strong communication skills for remote user support and troubleshooting

High learning agility and ability to thrive in a fast-paced work environment

Dynamic troubleshooting skills and ability to handle ambiguous situations

Willingness to take on new projects and learn new technologies

Must be able to read, write, speak, and understand English

Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels

Must be able to carry and transport up to 70 pounds up to 20 feet

Requires excellent visual acuity and manual dexterity