Northwest Federal Credit Union · 6 hours ago
Branch Member Service Representative
Herndon, VA
Part-time
Onsite
Entry Level
2+ years expNorthwest Federal Credit Union is focused on enhancing member experiences and providing financial solutions. The Member Service Representative will facilitate transactions, identify financial needs, and ensure compliance with relevant policies while delivering exceptional service to members.
BankingCreditFinancial Services
Responsibilities
Working knowledge of the Credit Union’s products and services
Maintain department policy and procedure documentation accordingly
Achieve assigned sales goals by proactively identifying opportunities
Adhere to all procedures stated in the Credit Union’s Member Service Representative policy and procedures
Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets
Proactively identify opportunities to provide product/service solutions to members
Accurately and efficiently process member financial transactions, including deposits, withdrawals, loan payments and check cashing
Provide exceptional member experiences
Provide operational oversight, support, and resolve escalated requests
Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience
Other duties as assigned
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
Qualification
Required
High school diploma or equivalent
Minimum 2 years' experience in retail sales or customer service with cash handling experience
Accuracy and detail orientation
Effective oral and written communication skills
Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association
Ability to interact effectively with all levels of the organization and/or with members
Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining member confidentiality
Effective problem-solving skills
Effective sales techniques
Ability to use standard banking and office equipment and systems; working knowledge of Microsoft Office products
Ability to work Monday-Thursday 9AM-5PM, Friday 9AM-6PM, and Saturday 9AM-1PM
Preferred
Previous experience at a financial institution is preferred
Benefits
Medical, dental and vision plans for you and your family
4 weeks paid vacation
12 paid holidays
24 hours of paid volunteer time
Parental leave
Company paid disability and life insurance
Generous 401(k) plan with up to 7% employer match
Company
Northwest Federal Credit Union
Northwest Federal Credit Union deals with financial and consulting services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis Holthaus
SVP/CFO
Jean M. Cain, MA, SPHR, SHRM-SPC
Senior Vice President and Chief HR Officer
Recent News
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2025-04-17
2024-01-28
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2024-01-28
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