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CLEAR Property Management · 8 hours ago

Assistant Community Manager

Irving, TX

Part-time

Onsite

Entry, Mid Level

2+ years exp

CLEAR Property Management is a respected company in Texas focused on enhancing the lives of residents and staff. The Assistant Community Manager role involves performing collection-related tasks, attracting potential renters, and ensuring a positive resident experience while assisting with leasing processes.

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Responsibilities

Delinquency Notes are completed weekly and saved on the Y: drive by end of business Friday

The community met delinquency expectations each month (0 to 1.5% of total billed income)

NSF Fees billed for all returned payments within 24 hours of notification from Accounting or Yardi

Late fees billed daily to delinquent accounts as determined by the lease agreement

Claims filed immediately for Skips/Evictions

Claims filed after 30 days following a standard move out unless a payment arrangement has been secured

Any accounts without Deposit IQ are turned over to 3rd party collection agency after 30 days following a standard move out unless a payment arrangement has been secured

Budgeted/Other income expectations are met each month

All deposit accountings are completed within 3 business days of vacancy

0 errors in monthly deposit accounting batches

3-Day NTV distributed for ALL full balances owed by the 5th of each month

Copies of ALL 3-Day NTV saved in resident files and attached to Yardi each month

Evictions filed or Eviction Hold-Off Agreements established by the 12th of each month

Eviction Hold-Off Agreements terminated with payment in-full by the 20th of each month

Evictions filed on the 21st of each month for residents who fail to meet terms of Eviction Hold-Off Agreements unless overridden by Regional Manager

All related documents attached to the resident account in Yardi and placed in the resident file

All accounts billed legal fees by Month End Close Out

Small Balance Notices distributed via email, phone, text and/or paper notice sent to doors by the 7th of each month

All notices placed in the resident file

All activity documented in Delinquency Notes

Residents notified within 24 hours of management receipt of an NSF payment

If full balance owed, a 3-Day NTV delivered

All notices attached to the resident account in Yardi and placed in the resident file

No more than 2 errors found in each lease file batch submitted for commissions monthly

All charges in lease agreement match lease charges in Yardi

All refund checks have been mailed within 30 days of vacancy

All write offs completed following 30 days of vacancy

Month End Close Out completed using the Month End Checklist by end of business on the 25th of each month

Completed checklists are saved on the Y: drive by end of business on due dates

Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff

Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans

Show, lease and move in prospective residents

Update unit availability daily to provide an accurate list of unit availability to the leasing staff

Adhere to the CLEAR Property Management standard operating procedures

Receive and collect all rent and receipts in accordance with company standards

Provide clerical and phone support

Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation

Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in

Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and notices of violation of community rules and regulations

Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Community Manager

Input all cash receipts to appropriate income accounts in the community management system and prepare and generate a list of deposit receipts and amounts in accordance with company standards

Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceedings; ensure all evictions and legal proceedings are followed through to completion

Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the Community Manager

Effectively convey ideas, images, and goals to a diverse group of personalities

Ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate

Must possess a positive attitude and the ability to smile under all circumstances

Achieve Fair Housing certification prior to interaction with prospects and residents

Participate in training in order to comply with new or existing laws

Be able to work evenings and weekends

Present self in a neat, clean, and professional manner at all times throughout the workday and /or whenever present at the community

Other duties, as assigned

Qualification

Yardi experienceCollections experienceMultifamily housing knowledgeCustomer service skillsBilingual SpanishBilingual EnglishAttention to detailLeadership skillsOrganizational skillsCommunication skillsPositive attitude

Required

MUST HAVE APARTMENT EXPERIENCE!

High school education or equivalent is required; a college degree is a plus but not a requirement

Ability to fluently read and write English, accurately perform intermediate mathematical functions, and use all on-site resident management software functions

Two (2) years minimum experience in residential property management or related field is required

Attention to detail

Basic understanding of multifamily housing, property management, and Fair Housing

Action and results-oriented, enthusiastic

Strong customer service, communication, and interpersonal skills required

Excellent organizational skills

Positive, can-do attitude with a commitment to excellence

Pioneering spirit/drive

Ability to meet stringent deadlines

Team-oriented with the ability to work independently on occasion

Superior sales skills

Leadership skills and coaching ability

Excellent written and verbal communication

Ability to read, analyze and interpret all forms of information

Ability to accept and learn from constructive criticism

Well organized with the ability to prioritize and multi-task

Demonstrates tact and diplomacy

Resourceful, creative, decisive

Strong administrative and organizational skills

Ability to deal effectively with a diversity of individuals at all organizational levels

Knowledge of state law as it relates to the handling of Security Deposits and other resident-related fees and charges

Good understanding of basic accounting practices

Ability to lift a minimum of 25 lbs. (e.g. packages, “sparkle buckets”, office supplies, etc.)

Preferred

Yardi experience STRONGLY preferred

Strong Collections experience

Bilingual (Spanish and English)

Benefits

Monthly Commissions, Quarterly bonuses

Health, dental, vision, pet, life, disability, 401(k)

Leadership and skills training

Support for a positive work/life balance

Paid holidays and Paid Time Off

PTO annual accrual increases based off years of employment

Extra Perks like holiday savings, employee life scholarships, company parties, and the opportunity to help contribute to a growing company’s future success

We prefer to promote from within, so invest in our team!