Price Chopper Supermarkets-Market 32 ยท 2 hours ago
Price Chopper Customer Service Manager
Watertown, NY
Full-time
Onsite
Mid Level
$19.75/hr - $31.50/hr
3+ years expPrice Chopper Supermarkets-Market 32 is dedicated to providing fast, friendly, and efficient customer service. The Customer Service Manager oversees the Front End operation, ensuring adherence to policies and procedures while assisting with budgeting and financial goals.
Food and BeverageGrocery
Responsibilities
Deliver fast, friendly, and efficient customer service at all times
Ensure associates greet customers, smile, and request AdvantEdge Cards
Maintain awareness of shrink and implement controls
Keep workstations neat and organized per 5S standards
Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates
Provide a safe environment for customers and associates
Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms
Enforce company policies, dress code, and system procedures (FDS, X-CPS)
Monitor cash and asset controls
Track training progress: buddy training, CBT scores, evaluations, coaching
Correct pricing errors promptly
Manage supply orders and inventory controls
Meet or exceed financial goals for Front End, Office, and Bottle departments
Ensure associates meet efficiency standards and adhere to mission statements
Communicate and implement company programs
Act as first-level support for Customer Service issues
Develop Front End and Office Supervisors for job knowledge and bench strength
Perform other duties as assigned and comply with all company policies
Qualification
Required
Must be at least 18 years of age
Ability to manage others and demonstrate follow-through to achieve desired results and objectives
Strong Organizational skills and ability to multi-task
Satisfactory Performance Reviews
Strong communication skills
Basic Literacy
Basic Computer Skills
High School Degree or equivalent
3+ years of related experience
Company
Price Chopper Supermarkets-Market 32
The heart of any community is its people.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mary Hart
CGO Project Coordinator
Paul Riley (He,Him,His)
Human Resources Business Partner
Recent News
2025-11-12
MarketScreener
2025-08-13
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