Reliable Heating & Air · 2 hours ago
Call Center Manager
Kennesaw, GA
Full-time
Onsite
Mid, Senior LevelReliable Heating & Air is seeking a Call Center Manager to lead the transformation of their high-volume contact center. This role requires a seasoned leader to centralize operations, drive sales performance, and elevate customer experience while managing a team of over 30 agents.
Consumer ElectronicsManufacturingReal Estate
Hiring Manager
Sandi Reddick
Responsibilities
Lead the transformation of our growing, high‑volume contact center
Centralized multiple call center operations into one cohesive department
Build a sales‑driven, metrics‑focused culture
Manual workforce planning and real‑time staffing adjustments (no WFM software)
Developing and presenting phone system data, analytics, and performance reports
Leading 30+ agents plus third‑party call‑handling partners
Driving sales performance while elevating customer experience
Qualification
Required
Centralized multiple call center operations into one cohesive department
Thrives in a fast‑paced environment
Build a sales‑driven, metrics‑focused culture
Manual workforce planning and real‑time staffing adjustments (no WFM software)
Developing and presenting phone system data, analytics, and performance reports
Leading 30+ agents plus third‑party call‑handling partners
Driving sales performance while elevating customer experience
Company
Reliable Heating & Air
Reliable Heating & Air is a construction solutions provider which deals with repair, heating and air, plumbing and electrical systems.
Founded in 1978
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sandi Reddick
Sr Talent Acquisition Business Partner
Recent News
Longview News-Journal
2024-04-25
METRO - NEWS CHANNEL NEBRASKA
2024-04-25
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