Kelly · 2 hours ago
Experienced Customer Service Representative
Alpharetta, GA
Full-time
Onsite
Mid Level
$27/hr - $27/hr
3+ years expKelly is a staffing company dedicated to providing limitless opportunities to enrich lives. They are seeking an Experienced Customer Support Representative I to manage customer order processing, ensure compliance with internal standards, and strengthen customer relationships.
OutsourcingProfessional Services
Responsibilities
Manage end-to-end customer order processing: data verification, order entry, monitoring, invoicing, and post-invoice follow-up
Maintain strong knowledge of products, customer profiles, and the full Order-to-Cash process
Ensure compliance with all relevant rules, regulations, and internal standards for orders and returns
Update and maintain customer master data in SAP
Coordinate with internal teams (credit, planning, logistics, production, quality) for on-time deliveries and issue resolution
Serve as the primary contact for customer inquiries—including order status, documentation, and general questions
Initiate and support complaint resolution processes; collect customer information and coordinate follow-up
Support Account Managers and Product Managers as needed
Assist inventory management, including consignment or vendor-managed inventory processes
Provide backup support to other CSRs to maintain business continuity
Strengthen customer relationships and ensure a positive overall experience
Qualification
Required
SAP experience (must be listed on resume)
Salesforce experience (must be listed on resume)
At least 3 years of customer service experience in a manufacturing setting
Professional verbal and written communication skills
Ability to identify issues, propose solutions, and manage multiple priorities in a fast-paced environment
Strong organizational skills and attention to detail
Proficient with Microsoft Office/Google Workspace and other digital tools
Familiarity with credit and accounting concepts
Comfortable working in a global, diverse team environment
Collaborative team mindset
Preferred
BS/BA in Business, Supply Chain, or related field
Experience in plastics, polymers, or manufacturing industries
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase