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Ben Bridge Jeweler · 2 hours ago

Full Time IWC Client Advisor

Portland, OR

Full-time

Onsite

Mid Level

3+ years exp

Ben Bridge Jeweler is seeking to expand their team with a new IWC Client Advisor in their downtown Portland, OR boutique. The role involves delivering exceptional client experiences, achieving sales targets, and acting as a brand ambassador for IWC while maintaining strong client relationships.

JewelryRetail

Responsibilities

Provide personalized customer experience when hosting clients

Achieve and exceed turnover targets set by the manager through effective sales of watches and related services

Identify and create sales opportunities within and outside boutique environment leveraging personal networks to attract new clients

Continuously innovate to exceed client expectations and enhance their overall experience

Cultivate strong personal relationships with clients from diverse backgrounds and maintain these connections through meticulous CRM activities

Handle customer service requests promptly and professionally

Demonstrate comprehensive knowledge of IWC’s history, product offerings and partnerships as well as deep knowledge of the watch and luxury industries

Deliver exceptional client service to differentiate the boutique from competitors

Serve as a brand ambassador for IWC, both within and outside the boutique

Execute operational tasks with precision and attention to detail

Maintain the boutique according to global IWC visual merchandising standards

Collaborate closely with team members to support the overall organization of the boutique and foster teamwork

Qualification

Sales experienceCRM technologyClient satisfactionLuxury industry knowledgeBilingualCommunication skillsTeam collaborationOrganizational skills

Required

Minimum of High School Diploma or equivalent education

3 years of experience in sales or hospitality

Proficient in utilizing CRM technology for clientelling

Collaborative team player

Excellent communicator with ability to cultivate strong networks

Resourceful in generating sales leads

Driven by results and exhibits a strong aptitude for sales

Demonstrates accountability, reliability and strong organizational skills in managing diverse tasks

Thorough understanding of client satisfaction and luxury experiences, with a keen awareness of etiquette and human behavior

Adaptable approach tailored to individual client needs

Open and outgoing personality that fosters positive interactions

Displays eagerness and enthusiasm for continuous learning and growth

Preferred

Higher education preferred

Bilingual is a plus but not required

Benefits

Health and welfare benefits

Sales bonus

Monthly incentives

SPIFFs

Employee merchandise discounts

Paid training

Paid time off

Vacation

Holidays

Volunteer time

Jury duty

Medical, dental and vision insurance

401(k) plan with a company match

Company

Ben Bridge Jeweler

For over 110 years, Ben Bridge Jeweler has been helping people celebrate life’s most meaningful moments with fine jewelry and timepieces made to last.

Founded in 1912

Seattle, Washington, USA

201-500 employees