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Kelly · 4 hours ago

Customer Support Representative

Chelmsford, MA

Full-time

Onsite

Entry Level

$27/hr - $27/hr

1+ years exp

ZOLL Medical Corporation is dedicated to improving patient outcomes through innovative technologies. The Customer Support Representative I is responsible for answering a high volume of inbound calls, processing orders, and providing customers with accurate information on their orders and returns.

OutsourcingProfessional Services

No H1B

Responsibilities

Promptly answer a high volume of phone calls regarding order placement, shipping/tracking information, returns, and credits

Process a high volume of accessory orders via phone, fax, mail, and email

Provide accurate, professional, and responsive customer support to customers and all personnel within the organization

Qualify and execute credit, invoice-only, and return authorization requests

Provide verbal, faxed, and email order confirmations upon customer request

Educate and assist customers in navigating ZOLL’s web store

Actively participate in team meetings

Perform other tasks as needed

Qualification

Customer service experienceComputer database proficiencyProfessional telephone mannerAttention to detailEffective communication skills

Required

1-2+ years of solid customer service background, preferably in a call center environment

Computer database knowledge and proficiency

Professional telephone manner and customer-focused approach

Attention to detail, minimizing customer-impacting errors

Ability to comprehend complex product configurations and handle multifunction tasks

Proven follow-up skills and effective oral and written communication abilities

Willingness to work extended hours as needed during fiscal month and quarter-end as defined by management

High School Diploma or equivalent

Benefits

Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability

Access to a retirement savings plan

Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)

Transit spending account

Paid sick leave under the applicable state or local plan