Ledgent Technology ยท 4 hours ago
Tech Support Engineer
Eastvale, CA
Contract
Onsite
New Grad, Entry Level
$27/hr - $27/hrLedgent Technology is seeking a Tech Support Engineer for a contract-to-hire position. The role involves providing technical support for energy infrastructure products, assisting both internal and external customers, and ensuring accurate documentation and case management.
Staffing & Recruiting
Hiring Manager
Blair West
Responsibilities
Be able to get trained and familiarize with Company's Energy Infrastructure Products technically as business evolve
Provide technical support to both internal repair technicians and external customers
Support Customer Service Team's contact center by providing callers and customers with technical support, processing RMA requests
Monitor, follow up, and close pending customer support cases
With feedback from the callers on field incidents, highlight critical issues and escalate to RD/FAE & management for solution
Attend regular team meetings both remotely with overseas team members and in-person office settings
Attending, host regular meetings with customers and stakeholders to understand the challenges at hand, provide solution through teamwork and or support from overseas team
Inspect and troubleshoot both finished goods and RMA returned products. Provide inspection results, note down findings, and ensure data collection accuracy as party of preliminary failure analysis
Draft technical documentation through hands-on experience to better support team members and customers
Organize work area & maintain safe working environment
Travel to customer locations to provide on-site support and technical assistance if needed
Generate RMA service reports, document field service activities and report to management
Always adhere to safety guidelines and company policies
Adapt to changing business model and be able to take on new tasks assigned
Qualification
Required
This is a contract to hire position, W2 only
This is 100% on site in Eastvale, CA
This person needs to be open to different work schedules: may be covering evening, overnight, weekend shifts and major holidays
This is an entry level position, as long as you have a bachelor degree in Electrical Engineering, or Mechanical Engineering degree
EE OR ME OR CS OR MATH, BS degree required
Knowledge of electrical and/or mechanical systems
Excellent critical thinking, problem solving skills to find solutions
Ability to work independently and as part of a team
Excellent communication and people skills
Ability to work in a physically demanding environment and perform tasks such as lifting
Preferred
Mandarin Speaking is a plus
Previous experience in providing technical support to FST, FSE is nice to have
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase