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Aparium Hotel Group · 4 hours ago

Sales Manager

Tampa, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Aparium Hotel Group is seeking a Sales Manager for Hotel Haya, who will play a crucial role in driving group sales and identifying market needs. The ideal candidate will be responsible for engaging with clients, collaborating with departments, and ensuring exceptional service and hospitality standards are met.

HospitalityTravel

Responsibilities

Reinforce the company's Art + Science ideologies to ensure the experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled by yourself and every leader of the hotel

Uphold and role model the company’s principles of People, Place and Character; and ensure your team and peers are also modeling the way of our values that drive collaboration, intuition and translocal hospitality

Analyze business to ensure booking guidelines and function space to guest room ratio is in the best of interest for the hotel; while communicating effectively with catering and other stakeholders to ensure we exceed clients’ needs and expectations are satisfied, or better yet, exceeded

Fulfill the hotel's translocal hospitality operating principle by planning or supporting sales activities, promotions and client events that bring to life heritage and character of the city, the uniqueness of the hotel, and celebration of local merchants

Engage in fair and transparent client negotiations to achieve maximum revenue and profit potential, and meeting client's needs

Demonstrate strong on-going organizational skills in maintaining and documenting all pertinent information specific to group and transient accounts ensuring all is documented in Delphi.fdc

Respond expediently to client requests and needs. Be proud of your ability to adhere to trace dates to ensure we are not delayed in meeting client needs

Collaborate and problem solve with other departments as needed to book business into the hotel e.g., salvaging of accounts threatening cancellation, groups that have outgrown confirmed space; and when needed enlist senior management to interact with tentative or prospective clients in to close the sale

Demonstrate expert knowledge of the hotel' and competitor’s facilities, services, amenities, and meeting space so that you can skillfully match the stated or unstated needs of a client

Take ownership of assigned sales territory and respond to specific market needs by initiating recommendations to the Director of Sales for updates to pricing, availability, or needed services and amenities

Collaborate with team to discuss, innovate, and support key service and product differentiation to attract groups to the hotel

Unselfishly perform tasks and projects that support client schedules and sales revenue achievement that help the sales team meet telephone volume, respond to walk-in site inspections, and meet evening and weekend appointment

Willing to take on reasonable requests from Director of Sales or other Executive Committee members

Build and maintain a trusting and transparent relationship with all stakeholders, specifically taking the time to develop rapport and respect with the individuals of your peer group

Understand who the hotel is and what we aspire to be by following established practices and procedures; and project the appropriate brand voice and image of each hotel to achieve objectives, public recognition, and acceptance

Evaluates, solicits, sells and confirms business in assigned market area to meet overall budgeted sales and profitability, control dates, availability, and rates on guest rooms and function space

Aparium Hotel Group does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws. The hotel is a smoke-free, drug-free facility, and equal opportunity employer

Exemplify leading by example by working directly with each member of your team and be willing to coach and counsel with gentle correction and critical but constructive feedback

Highly analytical in thought and recommendations; although will never act like the smartest person in the room; and continually seek out the facts; can express a point of view without it be driven by an ego

Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders

Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation

Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality

Qualification

Sales experience in hospitalityMarket intelligence analysisDelphi.fdc CMSBoutique hotel experienceFlexible schedulingAnalytical thinkingProfessional English proficiencyInterpersonal skillsTeam collaboration

Required

Minimum of two (2) years within a Sales role within upscale, lifestyle or luxury hospitality companies

Comfortable working without a big-box hotel company central reservation system

Willingness to work a flexible schedule in order to meet client needs, which may include weekends or evenings

Familiarity and ability to read, understand and develop strategy through market intelligence reports to include but not limited to: STR, Knowland Group and Agency 360

Understanding of Delphi.fdc sales and catering CMS

Professional proficiency of the English language in reading, writing and verbal communication