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Carvana · 5 hours ago

Asset Protection Lead

Trenton, OH

Full-time

Onsite

Mid Level

$50K/yr - $62K/yr

3+ years exp

Carvana is a company revolutionizing the car buying experience, and they are seeking an Asset Protection Lead to supervise the Safe and Secure Associates at their headquarters. The role involves overseeing daily activities, providing training, and ensuring safety and security protocols are upheld.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve

Identify and evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives

Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills

Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values

Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals

Prevent and resolve conflict among team members

Monitor and ensure adherence to systems, policies, procedures, and performance standards

Maintain staff by recruiting, selecting, orienting, and training employees

Positively reinforce and monitor progress toward team goals

Timely and effectively communicate information to other relevant teams and stakeholders

Support leadership and participate in implementation and execution of team/department initiatives, and strategies

Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained

Ensure the safety of our associates by monitoring and developing solutions that meet all local, state and federal requirements

Implement, execute, and directly lead our Incident Management program at our HQ locations

Plan and Lead the Incident Management Program for the site, focusing on sustainable awareness and effective preparedness. Key facilitator in an emergency situation for the site

Directly lead the processes related to our Safe & Secure Technology that supports our HQ locations Ensure equipment is properly functioning, that issues are addressed, and that our processes relating to badge access, server room controls, monitoring alerts, and overall health of the program are running like a well oiled machine

Ensure the team properly records all incidents, ensures system information is accurate and actionable. Complete after action reviews to determine root causes of reported safety incidents and make improvement recommendations to the Manager, Corporate Security

Implement and monitor visitor and vendor check-in processes, providing regular team member training and coaching

Implement and conduct risk assessments of our HQ facilities

Work with the Safe and Secure Operations Center leadership to provide support when business needs require

Assign work and hold team members accountable to expectations and deliverables

Ensure the team always has appropriate staffing that meet relevant KPIs and goals

Be available and onsite during business hours that could occasionally exceed 40 hours in a week

Occasionally be available outside of traditional business hours, as needed

Perform other duties as assigned

Qualification

Physical security operationsCrisis Management LeadershipTeam supervisionProcess improvementMicrosoft ExcelCoachingStakeholder engagementCommunication skills

Required

High School Diploma or equivalent

3+ years experience in physical security operations and/or loss prevention

1+ years experience directly supervising/managing a team

Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience

Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines

Demonstrated ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude

Excellent verbal and written communication skills

Able to help create, develop and implement process improvement(s)

Crisis Management Leadership experience

Valid driver's license and insurable DMV required

Must be able to read, write, speak and understand English

Preferred

A Bachelor's degree (or higher) from an accredited college or university, ideally in business, criminal justice, crisis management, security operations

Experience with project management software

Proficiency in Microsoft Excel/Google Sheets