Vaco by Highspring ยท 3 hours ago
Support Desk Engineer (MSP - Contract)
Tampa, FL
Contract
Onsite
Entry, Mid, Senior Level
$20/hr - $30/hr
1+ years expVaco by Highspring is seeking Support Desk Engineers for their MSP client. These roles involve providing high-quality technical support and troubleshooting for clients, acting as the primary technical contact, and managing IT systems and services.
Staffing & Recruiting
Hiring Manager
Ryan Ristow
Responsibilities
Provide Level 1&2 technical support to clients via incoming calls, email, or chat
Serve as the central integration point for all Microsoft 365 workloads
Coordinate and align activities across multiple Microsoft 365 services
Collaborate with architects and administrators overseeing infrastructure, identity, security, compliance, endpoints, and applications
Evaluate, prioritize, respond, and resolve in accordance with our Service Level Agreements (SLA's)
Create a positive customer experience through basic and complex technical issue resolution
Collaborate with team members to coordinate troubleshooting and resolve technical issues. Escalate complex cases to Level 3 support, when necessary, while maintaining customer confidence in the resolution process
Provide timely and accurate updates to customers and internal stakeholders on Incident status
Manage personal support queue and effectively drive tickets assigned to you
Respond to client inquiries, troubleshooting issues, and resolve client inquiries and technical issues related to hardware, software, workstations, network, or other IT Systems
Monitor network infrastructure and systems using network monitoring tools
Document all activities, including issues details, troubleshooting steps, and resolutions, in our ticketing system
Implement technical changes and configurations to all networking devices, servers, server-side applications, and systems without supervision adhering to Change Management practices
Participate in an on-call rotation to provide 24/7 support for network related emergencies
Qualification
Required
Level 1: 1-3 years of MSP support/help desk experience
Level 2: 5 years of MSP support/help desk experience
Experience with ticket management system and other applications such as ConnectWise, ServiceNow, Kaseya
Previous hands-on experience in Microsoft 365, Microsoft Entra ID/Azure, Intune, Autopilot, plus on-premise Active Directory
Windows Server Operating Systems
Wireless Access Devices and VLANs
Mobile Device Management Experience
Experience with network troubleshooting (DNS, DHCP, VPN)
PowerShell and Automation
Preferred
AZ-104 Microsoft Azure Administrator
MS-102: Microsoft 365 Administrator
JNCIA-Junos
JNCIA-MIST
JNCIS-MIST - Wireless
JNCIS MIST - Wired
JNCIS-ENT
JNCIS-SP
Fortinet NSE 4
CCNA
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
H1B Sponsorship
Vaco by Highspring has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase