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Central Bank · 4 hours ago

Customer Service Representative

Jefferson City, MO

Full-time

Onsite

New Grad, Entry Level

Central Bank is seeking a Customer Service Representative to perform various activities related to opening and closing deposit accounts while ensuring compliance with regulations. The role involves cross-selling bank services, developing customer relationships, and providing exemplary customer service both in person and by telephone.

FinanceFinancial Services

Responsibilities

Perform all activities related to the opening or closing of various types of time and demand deposit accounts, including certificates of deposits, checking accounts and savings accounts, commercial business checking, money market accounts, estate accounts, trusts, IRA deposits/withdrawals, etc., ensuring that applicable regulations, disclosures, policies, and procedures are observed

Monitor and meet set account goals

Cross-sell Bank services through needs identification and by following the STEP program guidelines thus ensuring that the most positive and profitable relationship possible exists between the Bank and its customers

Submit referrals to correct departments based on customer needs including consumer and commercial loans, mortgage loans, investments, merchant services, etc

Process appropriate paperwork for additional products like BusinessLink RT, ReSubmitIt, etc

Help customers complete applications for Installment Loans, Mortgage Loans, MasterCard/VISA, etc

Enter appropriate tracking referrals and utilize the iSTEP program

Monitor and meet referral goals

Recruit new business and individual customers

Develop and maintain favorable customer relations

Continue relationship building by making follow-up calls to new customers as directed on a two-week, 45- and 90-day basis

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone

Actively listen to customers and maintain a friendly, positive and professional attitude

Resolve difficult situations with tact and diplomacy

Look for creative ways to make customers feel appreciated and special

Maintain thorough knowledge of all bank products and services; ensure branch personnel acquire and maintain knowledge of all bank products and services

Participate in the Bank's business development activities

Represent the Bank in industry and professional associations, community organizations, local business groups, etc., and promote the Bank's favorable image

Ensure that standard operating procedures are being followed

Assist in providing guidance and training to branch personnel on operating problems, handling of exceptions and adjustments

Participate and assist in regular staff meetings to review problems, policies, procedures and updates of activities within the bank

Ensure neat and orderly work areas; ensure that all cash, negotiables, and confidential records are secured and/or disposed of properly

Help ensure that departmental personnel comply with Bank's employee policies and procedures

Direct lobby and telephone traffic to appropriate personnel if unable to handle request personally

Disburse incoming mail to correct personnel and sign for packages and deliveries

Attend to CheckPlus card problems by mailing cards back to customers or destroying on a daily basis

Handle CheckPlus problems such as lost, error resolution, and replacement

Assist others in the department/facility as needed or directed

Perform backup teller duties and responsibilities when necessary (i.e. staff shortages, and/or increased business demand)

Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions

Contribute to the effort of the Bank by performing other duties as assigned and request additional duties as time permits