Patient Funding Alternatives · 2 weeks ago
Vice President, Strategic Account Management
Woburn, MA
Full-time
Hybrid
Director/Executive
$125K/yr - $150K/yr
8+ years expPatient Funding Alternatives (PFA) is seeking a Vice President of Strategic Account Management to serve as the primary executive relationship owner for assigned hospital partners. This role focuses on building and maintaining senior-level client relationships, ensuring client satisfaction, and effectively communicating PFA’s value through data-driven reporting.
CollaborationHealth CareInformation ServicesInformation Technology
Hiring Manager
Edwin Dillaby
Responsibilities
Serve as the primary relationship contact for hospital Client Executives and C-suite leaders
Participate in initial client introductions and maintain executive relationships throughout the lifecycle of the partnership
Deliver quarterly executive summary dashboards that clearly communicate PFA’s performance, outcomes, and value proposition
Maintain CRM data and develop client introduction materials
Assess net revenue potential and market share opportunities across assigned accounts
Adhere to PFA’s mission, vision, values, and overall business objectives
Develop client-ready quarterly executive summary dashboards that effectively communicate performance and impact
Sustain and deepen hospital executive relationships established during initial engagement
Support and strengthen relationships between provider hospitals and PFA’s Strategic Engagement and Operations teams
Share successful case outcomes with hospital leadership as they occur
Partner closely with the VP of Strategic Solutions and Strategic Engagement to ensure a seamless transition from contract signature through patient outreach and full production
Serve as the primary escalation point for hospital executives and manage issues to resolution
Demonstrate strong problem-solving skills, collaborating cross-functionally to identify and implement effective solutions
Drive results by focusing on strategic priorities, establishing accountability, and fostering sound decision-making
Enhance PFA’s culture by living company values, assuming good intent, and fostering collaboration and teamwork
Act as a team player who cultivates strong working relationships and open communication across the organization
Provide ongoing support to existing hospital partners and prospective clients
Leverage experience within hospital or healthcare environments, including familiarity with Medicaid and/or HIPP
Identify opportunities that PFA can leverage to expand value within existing partnerships
Develop and strengthen professional networks with hospital executives across the healthcare market
Identify opportunities to expand relationships into additional hospital locations or systems
Qualification
Required
8+ years of progressive experience in healthcare, hospital partnerships, strategic accounts, or related client-facing leadership roles
Demonstrated experience engaging with hospital executives, C-suite leaders, and senior clinical and operational stakeholders
Strong understanding of hospital operations and healthcare reimbursement environments; experience with Medicaid and/or HIPP strongly preferred
Proven track record of owning, growing, and retaining strategic client relationships with an emphasis on long-term value creation
Experience supporting or driving market expansion, revenue growth, and/or multi-site hospital partnerships
Ability to translate performance data into clear, executive-level insights and value narratives
Experience developing and delivering quarterly executive summaries, dashboards, or business reviews for senior stakeholders
Strong analytical mindset with the ability to assess net revenue potential, market share opportunities, and growth strategies
Comfortable identifying risks, surfacing opportunities, and recommending data-driven solutions
Proven ability to lead through influence in a highly cross-functional environment, partnering closely with Growth, Strategic Solutions, Strategic Engagement, Operations, and Executive Leadership
Results-driven leader with the ability to set priorities, drive accountability, and create a balanced sense of urgency
Adept at navigating ambiguity, managing escalations, and solving complex problems in real time
Commitment to servant leadership, collaboration, and fostering a positive, values-driven culture
Exceptional verbal, written, and executive-presence communication skills
Ability to build trust quickly and maintain credibility with senior hospital executives and internal leaders
Skilled at delivering difficult messages, managing escalations, and aligning diverse stakeholders toward shared outcomes
High level of discretion and professionalism when handling confidential business and organizational matters
Experience maintaining and leveraging CRM systems to track relationships, performance metrics, and growth opportunities
Comfort communicating via phone, video, email, and in-person engagements
Ability to operate independently in a remote environment while remaining highly engaged, responsive, and accountable
Willingness and ability to travel up to 25% as needed
Benefits
Performance-based bonus potential, tied to individual and company objectives
Equity participation potential, aligned with long-term value creation in a private equity–sponsored organization
401(k) retirement plan
Comprehensive health, dental, and vision insurance
Company-paid life insurance
Long-term disability insurance
Opportunity to contribute at a senior level within a mission-driven, growth-oriented, private equity–backed healthcare organization
Company
Patient Funding Alternatives
At Patient Funding Alternatives we support the medically underserved Medicaid population through the delivery of health equity-based funding alternatives for the benefit of all stakeholders including patients, health systems, states and employers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James (Mac) Fox
CoFounder and CTO
Ray Ruddy
Chief Financial Officer
Company data provided by crunchbase