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NEOGOV · 2 hours ago

Microcomputer/Network Technician 1 (PCN 25N23005)

Anchorage, AK

Full-time

Hybrid

New Grad, Entry Level

$26.66/hr - $26.66/hr

NEOGOV is seeking a Microcomputer/Network Technician 1 for the State of Alaska's Department of Transportation and Public Facilities. The role involves providing entry-level desktop support services, troubleshooting computer systems, and developing customer service skills while working closely with lead technicians.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Providing entry-level desktop support services to departmental computers and users

Learning to use and manage the Incident Tracking System

Developing excellent customer service skills

Acquiring basic computer and network troubleshooting abilities

Resolving simple problems via phone, email, and direct messaging

Escalating complex issues to higher-level technicians and supervisors

Studying the fundamentals of microcomputer and basic network design, installation, maintenance, and administration

Staying informed about the latest developments in micro computing and networking by reading current computer journals

Using technical and procedural manuals to address data processing problems

Conducting simple research to find solutions

Participating in online training for entry-level Microsoft microcomputer and network certifications

Qualification

Desktop SupportTechnical Problem SolvingCustomer ServiceAnalytical ThinkingMicrosoft CertificationsSelf-ManagementReading ComprehensionWritten CommunicationOral Communication

Required

Any combination of education and/or experience that provides the applicant with competencies in Analytical Thinking/Problem Solving

Any combination of education and/or experience that provides the applicant with competencies in Customer Service

Any combination of education and/or experience that provides the applicant with competencies in Oral Communication

Any combination of education and/or experience that provides the applicant with competencies in Reading

Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts

Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience

Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem

Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior