Inn of the Mountain Gods Resort and Casino ยท 6 hours ago
H6200 CASINO F&B HOST
Mescalero, NM
Full-time
Onsite
New Grad, Entry Level
0+ years expInn of the Mountain Gods Resort and Casino is a hospitality establishment, and they are seeking a Restaurant Greeter/Cashier. The role involves welcoming guests, processing payments, and providing information about the resort and town while maintaining cleanliness in the reception area.
CasinoGamblingResortsRestaurantsRetail
Responsibilities
Greets and properly seats guests cordially and promptly according to floor plan
Presents menu and daily specials
Answers telephone according to IMGR&C standards and takes phone reservations, if applicable
Assists guests with needs such as information about the resort or town
Finalizes guest ticket transaction
Maintains cleanliness of reception area, menus and cashier desk
Assists Shift Supervisor as requested
Fills in as a server and/or busser when needed
Assists other departments when necessary
Adheres to all regulatory, departmental, and IMGR&C policies and procedures
Qualification
Required
High School diploma or GED or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted
Ability to explain and demonstrate Hospitality Behaviors and Performance Standards
Understanding of where to get the information needed to complete tasks to standard
Ability to explain and demonstrate technical skills used to complete tasks to standard
Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard
Understanding of how to take ownership of problems and solve them when solutions may not be available
Ability to explain how to request help from others when needed to complete task or goal
Complete knowledge of IMGR&C products and services
Ability to provide guests with directions or other venue information
Ability to act upon all comments/complaints in a prompt, professional and friendly manner
Ability to respond to obstacles and find new ways to reach desired end results
Ability to act and take charge to respond to guest or internal customer needs in absence of guidance
Ability to respond to change by quickly applying talent and skills in a positive way to succeed
Ability to support achievement of Quality Goal; 'Do it right the first time.'
Ability to protect and preserve property of IMGR&C
Ability to keep all areas, equipment and furnishings exceptionally neat, clean and in good repair
Ability to make suggestions to improve performance
Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills)
Ability to approach all activities with enthusiasm and encourage enthusiasm from others
Ability to choose a positive approach in all situations
Ability to respect individuality of others and continue to communicate in order to work together
Ability to speak positively about guests, other team members and our business in all situations on and off property
Ability to treat others with respect in all situations
Ability to serve others and identify and communicate needs of guests and others
Ability to take quick action to serve others in a way that meets/exceeds their needs
Ability to identify ways to improve individual or team's service to others
Ability to take ownership of guest problem(s) until it is solved
Ability to meet IMGR&C Appearance standards
Ability to professionally support IMGR&C reputation and image in all situations, on and off property
Ability to meet IMG&C policy for attendance
Ability to inform supervisor of future absence as far in advance as possible
Required to work all Marketing Special Events and Concerts
Ability to provide information others need to succeed, in time for them to use it
Ability to share with next shift the information needed for them to succeed
Ability to listen to others without interruption and act on their feedback when possible
Ability to ask questions to better understand expectations of others
Ability to report all guest complaints and compliments to Supervisor or Manager
Ability to report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards
Ability to put success of team ahead of personal success
Ability to help other team members succeed without being asked
Ability to take action to resolve conflict between individuals
Ability to help other departments achieve success
Ability to report ideas to increase team success and guest satisfaction to Supervisor or Manager
Ability to do whatever is necessary to help department and resort success
Ability to contribute ideas that support progress and success at shift, team and departmental meetings
Ability to greet and properly seat guests cordially and promptly according to floor plan
Ability to present menu and daily specials
Ability to answer telephone according to IMGR&C standards and take phone reservations, if applicable
Ability to assist guests with needs such as information about the resort or town
Ability to finalize guest ticket transaction
Ability to maintain cleanliness of reception area, menus and cashier desk
Ability to assist Shift Supervisor as requested
Ability to fill in as a server and/or busser when needed
Ability to assist other departments when necessary
Ability to adhere to all regulatory, departmental, and IMGR&C policies and procedures
Preferred
Bi-cultural experience preferred
Company
Inn of the Mountain Gods Resort and Casino
Complete Casino Resort expereince nestled next to Mescalero lake in the Ruidoso mountains of southern NM.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-12-27
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