AVI Foodsystems ยท 4 hours ago
IT Support Specialist
Warren, OH
Full-time
Onsite
Mid Level
3+ years expAVI Foodsystems is a respected food service company seeking an energetic IT Support Specialist to assist team members with IT hardware, software, and services. The role involves providing technical support, managing IT assets, and collaborating with IT personnel to develop long-term solutions for technical challenges.
Food and BeverageHospitalityTravel
Responsibilities
Provide technical support for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments
Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system
Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance
Independently research and interpret user manuals to identify solutions for complex technical issues
Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment
Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications
Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities
Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers
Provide technical assistance for Point of Sale (POS) systems
Conduct follow-ups on resolved tickets to ensure user satisfaction and issue closure
Participate in structured cabling and wiring projects as needed
Set up and support technology for presentations and meetings
Strive to resolve issues on the first contact, minimizing the need for escalation
Escalate unresolved or specialized issues to appropriate IT teams
Perform software installations and upgrades on end-user devices
Willing to travel up to 10%, including occasional overnight stays
Conduct thorough analysis of support tickets to identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues
Collaborate closely with IT teams and leadership to design and implement cost-effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate
Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization
Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency
Qualification
Required
Demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training
Prior customer service experience or training is highly advantageous
Strong interpersonal skills are essential
A minimum of three years in an IT support role within a corporate environment is required
Proven experience in resolving IT-related issues in a professional setting is essential
Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms
Possesses excellent verbal and written communication skills for effective support via phone, in-person, and email
Strong interpersonal skills with the ability to build positive working relationships
Benefits
A family culture and atmosphere
Competitive compensation
Health, dental, vision, and life insurance for full-time team members
401(k) with generous company match
Paid vacations and holidays
Immense training and growth opportunities
Company
AVI Foodsystems
AVI Foodsystems is a family-owned and operated food and hospitality.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jeremy VanNess
Vice President for Finance and Chief Financial Officer
S
Scott Grzelewski
Chief Operating Officer
Recent News
Company data provided by crunchbase