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Compugen Inc · 2 hours ago

Lead Technician

Location, WV

Full-time

Onsite

Senior Level

Compugen Inc is Canada's largest privately-owned Technology Ally, dedicated to innovating industries and transforming businesses. They are seeking a Lead Technician to oversee the technical team, manage projects, and ensure quality standards are met while fostering a collaborative environment.

Information Technology

Responsibilities

Establish positive relationships and maintain proactive communication with the implementation teams, as well as internal stakeholders

Be the primary point of contact for the Implementation teams during the night of cutover and establish check-in points throughout the night

Check the work performed before the teams are released for the day or night during the remodel project

Develop knowledge articles in the customers’ IT systems, both in product type, models, and installation standards. Ensuring quality standards are met

Create and maintain a repository of customer equipment standards in order share and educate team members

Ensure thorough execution and documentation of customer location site surveys. Including capturing status and pictures of IT equipment, cabling, and floor space

Host briefing meetings with the implementation teams on aligning on project scope and requirements

Reviewing, ensuring, and cross-referencing that the required equipment and material picklists are accurate based on the established scope of work needed. Ensure all equipment has arrived and is stored in a secure location

Communication and follow-up of project requirements, execution standards, and technical installation procedures to technicians and project and delivery management

Daily status check-in review with techs

Be the technical liaison with store management and keep them informed of the status of the work being done

Supporting technicians executing onsite installations to customer requirements/standards

Knowledge and understanding of customer cabling and low-voltage wiring requirements and standards

Knowledge of security camera equipment and installations in both a closed ceiling and open ceiling environment. Retail, POS, CCTV, AV systems, and Avaya /Nortel systems

Provide project verification & sign off on daily, weekly, and post-installation checklists, ensuring quality expectations are achieved

Foster an environment of continuous improvement, identifying opportunities for efficiency, automation, and enhanced results

Ability to travel across the US to customer locations

Qualification

A+ certificationTechnical troubleshootingLeadership abilitiesCabling standards knowledgeRetail environment experienceCommunicationMotivational skillsInterpersonal skillsOrganizational abilities