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L2 Brands · 5 hours ago

Customer Service Account Coordinator

Hanover, PA

Full-time

Onsite

Entry Level

2+ years exp

L2 Brands is a leading designer and marketer of custom-logo apparel and home décor. They are seeking a detail-oriented Customer Service Account Coordinator to manage customer accounts, ensuring accurate order processing and effective communication.

FashionShopping

Responsibilities

Manage ongoing relationships with an assigned customer base

Respond to customer inquiries by email and phone in a professional, timely manner

Process and track orders, returns, and changes

Troubleshoot and resolve issues independently, serving as your own escalation point

Collaborate with internal teams such as Production, Merchandising, and Sales to ensure smooth order fulfillment

Maintain accurate and thorough records of customer interactions

Qualification

Customer service experienceBasic computer skillsWritten communication skillsVerbal communication skillsAttention to detail

Required

High school diploma or GED

At least 2 years of customer service experience, ideally in an office or call center environment

Strong written and verbal communication skills

Basic computer skills and ability to learn internal systems

Ability to remain focused and productive in a quiet, structured workspace with scheduled breaks

Benefits

Health, vision, and dental insurance

401(k) with company match

Life insurance & employee assistance program

Paid time off and holidays

Growth & advancement opportunities

Company

L2 Brands

L2 Brands is a leading designer, manufacturer and marketer of high-quality, custom-logo apparel, headwear and home décor serving the large and growing Collegiate, Resort/Destination, Golf and Corporate markets.

Founded in 1991

Bridgeport, Pennsylvania, USA

201-500 employees