DARCARS Automotive Group ยท 1 week ago
Customer Service / Call Center Representative
Rockville, MD
Full-time
Onsite
New Grad, Entry LevelDARCARS Automotive Group is now hiring a Customer Service / Call Center Representative to be the vital link between their service department and valued customers. The role involves answering a high volume of incoming service calls, scheduling appointments, and providing accurate information about services and pricing.
AutomotiveRetail
Responsibilities
Answer high volume of incoming service calls promptly and professionally
Schedule service appointments efficiently based on customer needs
Outbound Service appointment confirmations, reminders and campaign calls
Provide accurate information about services, pricing, wait times, and warranties
Assist customers with inquiries and ensure seamless service experience
Always maintain a friendly and professional demeanor
Qualification
Required
Excellent phone etiquette, and communication skills
A positive, patient, and active listener
Experience in a call center or customer service role (automotive experience is a plus!)
Ability to multitask and stay organized in a fast-paced environment
Basic computer skills
Benefits
Comprehensive Benefits Plan including 401k
Employee discounts on vehicle purchases, parts and service repairs
A dynamic and supportive team and training environment
Opportunities for career growth within the company
Company
DARCARS Automotive Group
DARCARS Automotive Group is an automobile dealership company.
Founded in 1977
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Darvish
President & CEO
Stephen Kearney
Chief Financial Officer
Recent News
2023-12-25
2023-12-25
Company data provided by crunchbase