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Leidos · 4 hours ago

Space Development Agency (SDA) NOC Technician III

Ogden, UT

Full-time

Onsite

Entry, Mid Level

$48K/yr - $87K/yr

2+ years exp

Leidos is a technology company that provides innovative solutions to complex problems. They are seeking a NOC Technician III to support the Defense Information Systems Agency (DISA) in managing network operations and ensuring service restoration across multiple monitoring tools in a 24/7 environment.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Create and update tickets utilizing Service Now

Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools

Incident Correlation and Fault Analysis:

Proactively analyze alarms

Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information

Identifying the fault condition and its impacts

Isolating root causes

Coordinating correction of fault situations regardless of the fault in the infrastructure

Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents

Incident Analysis (Fault Isolation):

Support the fault isolation process

Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs

Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities

Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment

Support all customers to include providing global situational awareness support

Fault Correction:

Correct/replace faulty network elements, coordinating with other service providers as necessary

Verify that service has been restored upon resolution of all customer-initiated tickets

Network/Service Restoration:

Restore networks and service to full operation

Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs

Identify failures that are attributable to a different causes and impacts

Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs)

Reroute routine circuits within 24 hours of notification

Documenting reroute in the configuration management database (CMDB)

Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket

Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support

Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

Works directly with Shift lead and O&M leadership for guidance

Incident Escalation:

Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II

Record, assess, track, and monitor incident tickets escalated to operational infrastructure

Demonstrate knowledge of training, standard operating procedures, and tools within O&M

Evaluates and provides feedback for training, standard operating procedures, and tools

Assist in training Network controllers within O&M

Effectively communicates with the O&M team and the customer

Provide technical advice and insight to peers and customers to assist in resolution of complex issues

Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc

Qualification

DoD-8570 IAT Level 2RoutersSwitchesCrypto devicesLAN maintenanceAlarm surveillanceFault managementPerformance managementCommunicationTeamwork

Required

U.S. citizenship and an active Top Secret clearance

Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date

Ability to work in a 24/7 operation

Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management

Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching

General understanding of network topologies, both transport and IP

Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance

High school and 2-4 years of experience