PreSales Collective · 4 hours ago
Principal Solutions Engineer
United States
Full-time
Remote
Lead/Staff
$163K/yr - $234K/yr
10+ years expFreshworks is a company that builds uncomplicated service software aimed at improving customer and employee experiences. They are seeking a Principal Solutions Engineer to lead executive alignment workshops, define value messaging, and deliver customized product demonstrations while collaborating with various teams to shape scalable solutions.
Communities
Responsibilities
Lead executive alignment workshops across strategic and global accounts
Defines value messaging across C-suite buying committees
Lead discovery workshops, shape customer requirements, and influence deal strategy to drive technical wins
Deliver compelling and customized product demonstrations aligned to map digital transformation using industry use cases, ROI models, and value storytelling
Collaborate with AEs, product teams, and solution architects to shape scalable, secure, and future-ready solutions
Contribute to competitive strategies, offer technical insights, and proactively mentor junior team members (IC1–IC3)
Translate complex customer needs into clear solution architectures, including integrations, APIs, and security considerations
Champion technical excellence and industry best practices through presentations, internal enablement, and customer engagements
Advises leadership on innovation, GTM
Qualification
Required
10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software
You have an established playbook on using AI to present better, operationalize projects faster, and articulate value clearer
Understands LLM's and can guide customers, team members and products on foundational AI principles
Strong understanding of ITSM/ESM domains; familiarity with platforms such as ServiceNow, Halo, Jira, or similar
Strong knowledge of ITSM and AI maturity adoption frameworks and integrating ITIL
Comfortable operating independently in high-stakes, complex enterprise scenarios; able to lead strategy, technical discovery, and deal execution without daily oversight
Deep knowledge of APIs, webhooks, integrations, and infrastructure components—able to propose and explain solutions without needing additional support
Skilled in coaching and mentoring peers; committed to team development and cross-functional collaboration
Adept at aligning customer needs with Freshworks' platform capabilities, identifying gaps, and working with internal teams to drive innovation
Confident and engaging communicator with experience influencing C-level stakeholders and diverse technical audiences
Strong time management skills—capable of owning multiple deals and workstreams concurrently
Experience leading complex solution design involving custom apps, third-party integrations, and platform architecture
Demonstrated leadership in internal initiatives, mentoring, or representing your company at industry events
Preferred
Bachelor's degree preferred; equivalent experience accepted
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
PreSales Collective
Community for all things PreSales: Leaders + Sales, Solution, Value Engineers + Solutions Architects + Aspiring SEs.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jose Espinoza ☁
PreSales SoCal Co-Founder & PSC Regional Lead
Company data provided by crunchbase