HUMAN · 6 hours ago
Director of Residential Programs
Thorndale, PA
Full-time
Hybrid
Lead/Staff, Director/Executive
$60K/yr - $65K/yr
5+ years expHuman Services, Inc. is a recovery driven mental health center serving the Chester County community since 1972. The Director of Residential Mental Health Programs provides executive leadership and operational oversight for all residential mental health services, ensuring high-quality care while maintaining compliance with regulations.
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Responsibilities
Provide direct supervision, leadership, and support to Residential Supervisors and program leadership staff
Ensure residential services align with trauma-informed, recovery-oriented, and person-centered mental health practices
Collaborate with clinical leadership to support effective treatment planning and service delivery
Promote a culture of safety, accountability, and continuous quality improvement
Work collaboratively with funders to fill resident vacancies and improve services
Lead preparation for Pennsylvania Department of Human Services (DHS), county mental health, and licensing audits
Ensure compliance with all applicable mental health regulations, policies, and funding requirements
Oversee implementation of corrective action plans in response to audit findings
Conduct ongoing internal monitoring to ensure sustained regulatory compliance
Provide oversight and routine review of daily progress notes, shift documentation, and required residential records
Ensure treatment and service plans are developed, implemented, and reviewed in accordance with mental health best practices and regulatory standards
Monitor documentation for clinical relevance, medical necessity, and alignment with authorized services
Provide technical assistance and training to supervisors and staff related to documentation expectations
Oversee all reportable incidents within Pennsylvania’s statewide incident management system
Ensure timely, accurate, and complete incident reporting in accordance with DHS and county requirements
Conduct or oversee investigations of serious incidents, including hospitalizations, injuries, abuse allegations, or safety concerns, following established investigative procedures
Implement corrective actions and preventative measures to reduce future risk and enhance client safety
Conduct routine physical site reviews of residential mental health facilities to ensure safety, cleanliness, and therapeutic environments
Coordinate maintenance, repairs, and safety improvements with vendors, contractors, and internal departments
Ensure residential properties comply with health, safety, and licensing standards at all times
Identify environmental factors that may impact client stability or recovery and address them proactively
Complete and submit required monthly demographic, utilization, and program reports to funders and oversight entities
Track trends related to incidents, hospitalizations, compliance issues, and service outcomes
Utilize data to guide quality improvement initiatives and program development
Participate in agency leadership meetings and contribute to strategic planning efforts
Qualification
Required
Bachelor's degree in Psychology, Social Work, Counseling, Human Services, or a related field
Minimum of 5–7 years of experience in adult or transitional residential mental health services
At least 3-5 years of supervisory or management experience
Previous experience managing multiple program locations
Demonstrated experience with Pennsylvania DHS and county mental health audits
Experience managing reportable incidents and conducting investigations in a mental health setting
Strong knowledge of Pennsylvania mental health regulations and incident management systems
Understanding of recovery-oriented, trauma-informed, and person-centered care models
Excellent leadership, analytical, and organizational skills
Strong written and verbal communication skills
Ability to manage complex situations, including crisis response and regulatory issues
Proficiency with electronic health records and reporting systems
Preferred
Master's degree in Psychology, Social Work, Counseling, Human Services, or a related field
Company
HUMAN
HUMAN (formerly White Ops) is a cybersecurity company that protects organizations by disrupting bot attacks, digital fraud and abuse.
201-500 employees
H1B Sponsorship
HUMAN has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (3)
Funding
Current Stage
Late StageTotal Funding
$300.59MKey Investors
WestCapScale Venture PartnersBON Capital Partners, LLC
2024-10-09Series Unknown· $50M
2024-05-07Series Unknown· $8.5M
2022-01-04Series Unknown· $100M
Leadership Team
Tamer Hassan
Co-Founder & Executive Chairman
Isaac Itenberg
COO & CFO
Recent News
vcnewsdaily.com
2025-12-16
Canaan Partners
2025-12-16
Company data provided by crunchbase