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Hilton Grand Vacations · 8 hours ago

Marketing Concierge

Sedona, AZ, United States

Full-time

Onsite

Entry Level

1+ years exp

Hilton Grand Vacations is a leader in the vacation ownership industry, dedicated to innovation, quality, and growth. The Marketing Concierge role involves generating leads and booking qualified timeshare sales presentations while providing concierge services to guests, ensuring a professional company image.

LeisureRecreationTravel

Responsibilities

Generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers

Providing customer and concierge services to all guests projecting a professional company image

Conducting pre-arrival calls to owners, renters, and exchangers

Confirming appointments with guests to ensure tour reservations and improve show rate

Completing required paperwork accurately and completely for each tour

Checking availability so as to not overbook tour waves

Ensuring guests meet minimum eligibility for gifts as provided or promotes a courtesy tour

Following gifting procedures to ensure costs are met monthly

Providing location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information

Distributing only HGV-authorized information, collateral, and materials

Maintaining location operating standards

Carrying out all other reasonable requests by management that one is capable of performing

Contacting appropriate management with any guest issues

Qualification

Customer service experienceSalesMarketing experienceComputer proficiencyProfessional verbal skillsGuest relations skillsEnglish proficiencyInterpersonal skills