3nine USA, Inc · 1 week ago
Senior Electrical Service Technician (Commissioning & Support)
Charlotte, NC
Full-time
Hybrid
Senior Level
5+ years exp3nine USA, Inc designs and manufactures premium oil mist elimination systems for machine tools. They are seeking a Senior Electrical Service Technician (Commissioning & Support) to provide technical support, oversee commissioning activities, and contribute to installation standards and training materials.
Machinery
Responsibilities
Review and validate customer- or partner-performed installations prior to power-up
Verify electrical and mechanical readiness against schematics, OEM requirements, and applicable codes (e.g., NEC)
Support or supervise initial energization, functional testing, and commissioning activities
Identify non-compliant conditions and guide corrective actions clearly and constructively
Approve installations for commissioning and warranty activation once requirements are met
Serve as a senior technical escalation point for customers, distributors, and OEM partners
Provide expert-level remote support via phone, email, and video conferencing
Diagnose and resolve electrical and mechanical issues with an emphasis on first-call resolution
Support installation, troubleshooting, preventive maintenance, and warranty-related inquiries
Maintain professional, steady communication that reinforces confidence and trust
Maintain and refine installation, commissioning, and service standards based on field experience
Revise and develop technical documentation, procedures, and checklists as needed
Collaborate with HQ engineering and product management to ensure alignment between field reality and product intent
Deliver technical training for customers, distributors, and internal teams—remotely and on-site as required
Coach partner technicians during first-time or complex installations
Conduct pre-install readiness reviews to reduce rework, site time, and risk
Document service activity, validation results, commissioning sign-offs, and warranty approvals in CRM or service systems
Support Sales and Service teams by clarifying electrical requirements, installation scope, and technical risks
Ensure consistent adherence to quality, safety, and warranty policies
Qualification
Required
Active Journeyman Electrician license or equivalent certified industrial electrical training
5+ years of experience troubleshooting and validating industrial electrical systems
Strong ability to read, interpret, and apply electrical schematics, wiring diagrams, and mechanical drawings
Hands-on experience with equipment installation, startup, commissioning, or field service
Solid mechanical aptitude and understanding of industrial equipment integration
Professional, customer-facing communication skills
Ability to apply independent judgment while remaining aligned with standards and processes
Willingness to travel occasionally within North America
Valid driver's license
Preferred
OEM, manufacturer, or industrial distributor service experience
Experience approving installations or supporting warranty activation
Background in training, mentoring, or technical enablement
Familiarity with service ticketing or CRM platforms
Exposure to filtration, HVAC, or air quality systems
OSHA or equivalent safety training
Company
3nine USA, Inc
3nine USA Inc. delivers smarter oil mist separation for the metalworking industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase