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Roots Management Group · 2 hours ago

Director of Information Technology

Addison, TX

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

Roots Management Group is a manufactured housing community investment platform and management company focused on increasing affordable housing options. They are seeking a strategic, hands-on IT Director to define and execute IT strategy while managing a small team and overseeing IT operations company-wide.

Funding PlatformReal EstateReal Estate Investment

Hiring Manager

Whitney Hofmann

Responsibilities

Define, execute, and continuously improve the company’s IT strategy in partnership with the SVP of Data & Information, aligning technology initiatives with business goals and growth plans

Lead, mentor, and manage a team of two IT Support Specialists by setting priorities, monitoring workloads, ensuring high performance, and promoting cross-training and skill development

Develop, review, and enforce IT policies, procedures, and best practices while maintaining comprehensive IT documentation and a centralized knowledge base

Oversee IT helpdesk operations, ensuring timely resolution and strong end-user experience, while serving as the primary escalation point for complex technical issues and providing hands-on support as needed (in person, remote, and phone)

Oversee onboarding and offboarding processes, including hardware set up, account creation, and access controls

Manage IT asset inventory, including laptops, desktops, mobile devices, and related equipment, ensuring accurate tracking, lifecycle management and replacement

Ensure a stable, secure, and scalable IT infrastructure, including networks, systems, endpoints, and cloud environments

Own IT risk management by ensuring systems meet security, compliance, and performance standards, including oversight of cybersecurity tools, vulnerability management, audits, access controls, firewalls, firmware updates, endpoint security, and Microsoft 365 security configurations

Own IT budget management, including forecasting, cost control, and spend optimization

Review, approve, and reconcile IT invoices while ensuring cost-effective technology decisions

Manage vendor relationships, contracts, renewals, and licensing

Stay current with emerging technologies, tools, and best practices, recommending and implementing improvements that enhance efficiency, security, and scalability

Perform other duties and special projects as assigned by management

Qualification

IT strategyMicrosoft 365CybersecurityTeam managementTechnical supportVendor managementBudget managementAnalytical skillsCustomer serviceCommunication skillsProblem-solving

Required

A bachelor's degree in computer science, information technology, or similar

4+ years of relevant IT experience, including 3+ years in a people-management or leadership role

Proven experience in supervising and leading distributed teams, fostering a collaborative environment, and driving performance through effective management practices

Exceptional ability to provide technical support for helpdesk requests for Windows 10, 11, Microsoft 365, 3rd party apps, Software, and hardware deployments

Ability to manage Microsoft 365 tenants, cybersecurity apps, manage firewalls and firmware updates

In-depth knowledge of computer hardware, software, and networks

Experience managing and supporting systems using remote access and remote management tools, including TeamViewer, Splashtop, NinjaRMM, and Microsoft Intune

Ability to determine IT needs and train end-users

Ability to keep up with technical innovation and trends in IT support

Training end-users on hardware functionality and software programs

Monitoring hardware, software, and system performance metrics

Updating computer software, as well as upgrading hardware and systems

Good written/oral communication, analytical and organizational skills

Excellent Customer Service skills

Problem-solving and critical thinking skills