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AutoNation · 2 hours ago

Customer Service Representative

BDC Orlando

Full-time

Onsite

New Grad, Entry Level

0+ years exp

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. The Customer Service Representative is responsible for receiving incoming service calls, establishing relationships with customers, and scheduling appointments for the Service Department.

AutomotiveCustomer ServiceRetail

Responsibilities

Ask the customer qualifying questions to uncover needs and directs calls appropriately

Ensures that service consultants receive messages promptly

Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant

Provide reporting to dealership management

Collect retail charges from the customer in cash, check or authorized charge account

Provide customers with the proper change and/or receipt

Properly process and document charge purchases according to the policies established by the Controller

Close all internal repair orders promptly and route to Billing Clerk for processing

File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files

Qualification

Customer service skillsCommunication skillsIndustry experienceInterpersonal skillsHigh School Diploma

Required

High School Diploma or Equivalent

One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience

Ability to read, write, add, subtract, divide and comprehend written instructions and information

Demonstrated customer service skills

Demonstrated communication and interpersonal skills