Tawkify · 2 weeks ago
Signature Matchmaker
United States
Full-time
Remote
Mid Level
$24.04/hr - $24.04/hrTawkify is a company dedicated to providing exceptional matchmaking services. The Signature Matchmaker role involves supporting clients on their matchmaking journey by delivering personalized matches and facilitating communication, while maintaining professional integrity and discretion.
ConsumerPersonal DevelopmentPersonal HealthProfessional Services
Hiring Manager
Kristy S.
Responsibilities
Day-to-day delivery of Tawkify’s Signature matchmaking experience for an assigned roster of clients, including transfer clients and those with specific needs or lower candidate counts
Supports clients on their matchmaking journey by hosting introductory “meet & greet” sessions (called Welcome Meetings), detailed post-match feedback sessions, and other live Zoom meetings as needed
Thorough and efficient use of Tawkify systems to conduct candidate searches for the purpose of matching with their roster of clients
Professional and thorough communication with candidates for the purpose of vetting them as potential matches for clients
Adherence to Tawkify’s call recording expectations for quality and training purposes
Compliance with all Tawkify Required Call Components (RCCs), call flows, communication templates, and Standard Operating Procedures (SOPs)
Self-directed accountability to achieve assigned goals
Other duties as assigned and as needed to achieve company and department goals
Qualification
Required
Experience working with goal-oriented clientele, preferably in the luxury service space
Possesses high emotional intelligence and professionalism; comfortable with adult topics related to dating history, experiences, and goals
Excels in creative problem-solving and out-of-the-box thinking
Exceptional active listening skills and can partition one's own thoughts, beliefs, and values from those of Tawkify's clients to deliver feedback that is impartial and unbiased
A track record of success in achieving performance expectations and KPIs consistently
Detail-oriented and not one to leave good enough alone; pursues delivering an exceptional customer experience with vigor and enthusiasm
Excellent empathetic verbal and written professional communication skills; the ability to present confidently over Zoom video and phone meetings/calls
Self-motivated and self-directed
Able to multitask, prioritize, and manage time efficiently
Works with a sense of urgency and responsiveness to assigned tasks
Resiliency to handle challenges and objections and continue on with a positive attitude toward clients and employees
In-depth understanding of company services and its position in the industry
Technology knowledge for the use of platforms, including Google Suite and CRM tools
Strong computer skills, including Microsoft Office Suite and Google Chrome OS
As this position is fully remote, a reliable high-speed Internet connection is required
Benefits
Medical
Dental
Vision
Long-term/short-term AD&D
401k
Sick and vacation time
Company
Tawkify
Tawkify is a matchmaking company delivering relationship success to clients throughout the United States
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-01-01Series B
2018-11-01Series A
Leadership Team
Kenneth Shaw
Founder, Executive Chairman & Chief Innovation Officer
Recent News
2025-11-11
2024-12-09
Company data provided by crunchbase