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Luminis Health · 6 hours ago

Environmental Attendant - Lead - LH Anne Arundel Med Ctr - Environmental Services

Annapolis, MD

Full-time

Onsite

Mid Level

Luminis Health is dedicated to maintaining a clean and sanitary hospital environment. The Environmental Attendant - Lead is responsible for overseeing environmental services attendants, ensuring cleanliness, and providing excellent customer service to patients and staff.

Health CareMedicalNon Profit

Responsibilities

Assists ES attendants with daily assignments to include assigning critical tasks that affect patient care

Oversees the activities of the ES attendants working on their floors to insure all job assignments, tasks and responsibilities are completed consistently

Monitors ES staff patient interaction and customer service delivery

Verifies that scheduled staff has reported for duty, and makes adjustments to staffing pattern as needed

Monitors all patient areas as assigned for cleanliness and insures that they maintain perpetual readiness for regulatory inspections

Conducts patient rounds, and other quality studies on a regular basis

Interacts with patients, in a professional manner providing a customer service example for ES staff

Responds to patient and nursing requests immediately acting as liaison between nursing and ES attendants

Operates Spectralink phone efficiently

Insures that all floors have adequate cleaning supplies

Generates all required computer reports and documents as needed

Provides leadership and assists if needed with the turnover of patient rooms

Supervises all ES staff and department activities in the absence of the ES Supervisor and management staff