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REDLattice, Inc. · 2 hours ago

Technical Account Manager

Chantilly, VA

Full-time

Onsite

Mid Level

REDLattice, Inc. is a global leader in delivering cutting-edge technical cybersecurity products and services. They are seeking a skilled Technical Account Manager to support fielded systems with government customers, maintaining deployed network infrastructure and solving complex technological challenges in a fast-paced environment.

ArchitectureSoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Implement security policies on endpoints and servers by using the most advanced technology and solutions on the market

Perform basic software troubleshooting and diagnostics

Serve as the main point of contact for unresolved problems

Install hardware and software including operating system patches

Responsible for providing computer hardware, software and network technical support to end-users remotely or on-site

Work directly with clients on new or existing issues, and when necessary, escalating to the relevant teams (bugs, feature requests, or other technical issues)

Maintaining a good working relationship with the other teams (Infrastructure, R&D, etc.)

Proven experience as a System Administrator in a mission critical environment

Experience with Docker/Kubernetes

Familiar with SQL/NoSQL queries

Experience with Linux/Unix systems

Some familiarity with networking protocols, firewalls

Strong analytical and problem-solving skills

Effective communication skills and ability to work across time zones

Ability to work flexible/non-standard hours

Qualification

Linux/Unix systemsDocker/KubernetesNetwork technical supportSQL/NoSQL queriesSecurity policies implementationAnalytical skillsCustomer presentation skillsEffective communicationProblem-solving skills

Required

Implement security policies on endpoints and servers by using the most advanced technology and solutions on the market

Perform basic software troubleshooting and diagnostics

Serve as the main point of contact for unresolved problems

Install hardware and software including operating system patches

Responsible for providing computer hardware, software and network technical support to end-users remotely or on-site

Work directly with clients on new or existing issues, and when necessary, escalating to the relevant teams (bugs, feature requests, or other technical issues)

Maintaining a good working relationship with the other teams (Infrastructure, R&D, etc.)

Proven experience as a System Administrator in a mission critical environment

Experience with Docker/Kubernetes

Familiar with SQL/NoSQL queries

Experience with Linux/Unix systems

Some familiarity with networking protocols, firewalls

Strong analytical and problem-solving skills

Effective communication skills and ability to work across time zones

Ability to work flexible/non-standard hours

Preferred

Current US security clearance

Ability to work under pressure

Prior experience in an intelligence collection mission

Deep understanding of IP and cellular networks with hands on experience in multi-layered and scalable systems

Familiar with troubleshooting techniques for a wide range of electronic communications components for cellular and digital systems to isolate and resolve faults

Excellent customer presentation skills and exceptional communication and interpersonal skills for direct dealing with the customer, contractor partners, and sub-contractors