WestRock Company · 10 hours ago
Customer Solution Strategist
Dayton, NJ
Full-time
Onsite
Mid Level
$28/hr - $28/hr
3+ years expWestRock Company is a global leader in sustainable paper and packaging solutions. The Customer Solution Strategist acts as a critical liaison between the customer, sales, and operations teams, managing customer orders and inquiries while maintaining strong relationships with clients and ensuring their satisfaction.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Provide pricing, inventory availability and production schedule information to customers
Track warehouse inventories and update customers on order status
Run customized reports and share data with customers
Review customer credit information to ensure necessary credit is established for customer orders
Track order activity and alert appropriate staff of any potential delivery problems
Suggest alternative products or services to meet customer needs when appropriate
Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues
Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility
Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values
Partner with Quality Manager to resolve routine customer issues
Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production
Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution
Qualification
Required
3+ years of customer service-related work experience in manufacturing environment or other industries
High School diploma or G.E.D
Preferred
3 to 5 years of manufacturing industry experience
Previous Sales background
Benefits
Short-term bonus incentive
Health, dental and vision insurance
Flexible spending accounts or health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid sick leave as required by applicable state/local law
10 days of paid vacation
11 days of paid holidays
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-11-04
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