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DESC (Downtown Emergency Service Center) · 12 hours ago

Crisis Outreach Clinical Shift Supervisor - Swing Shift, MRRCT

Seattle, Washington

Full-time

Onsite

Mid, Senior Level

1+ years exp

DESC (Downtown Emergency Service Center) is a nonprofit organization dedicated to helping individuals with complex needs related to homelessness and mental health. The Crisis Outreach Clinical Shift Supervisor will oversee the Mobile Rapid Response Crisis Team's operations, ensuring effective crisis response and providing supervision to staff while maintaining compliance with DESC policies and procedures.

Health CareHomeless ShelterNon ProfitSocial

Responsibilities

Understand the expectations of MRRCT as described in King County’s Provider Manual

Oversee maintenance and upkeep of employee files and records for compliance to program requirements

Co-lead the day-to-day operations of their assigned shift

Dispatch to outreaches as needed alongside team

Co-host and participate in all required team meetings

Provide 1:1 supervision with supervisees 2x/ month at minimum

Coordinate day –to-day schedule, making changes and adjustment due to staff call outs and call volume

Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO

Monitor for good working conditions all vehicles in MRRCT fleet, in collaboration with their Project Manager. Ensure vehicle and driver safety policies and procedures are followed by all team members. Report and respond to issues promptly

Maintain strong knowledge of all DESC policies and procedures. Assure compliance with same

Provide routine administrative and clinical supervision of team including combination of Certified Peer Crisis Outreach Specialist, Crisis Outreach Specialist, and Mental Health Professional Crisis Outreach Specialists, including performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files

Maintain strong knowledge of the collective bargaining agreement between management and union represented staff. Assure compliance with same

Provide clinical consultation as needed for the evaluation of the psychiatric, substance use, and housing needs of clients, and advocating for clients to access the most effective disposition available in the community

Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff

Help staff build competent crisis outreach skills and standard of practice related to clinical documentation and service coordination

Help staff build conflict resolution skills and understand how to give and receive feedback

Actively participate in hiring functions to ensure full staffing across all shifts and position types

Qualification

Licensed AAC credentialCrisis Intervention TrainingCommunity based behavioral healthRecovery PrinciplesHarm Reduction strategiesWorking knowledge of DSM VCrisis Outreach experienceSupervision skillsBilingual in Spanish/EnglishCommunication skills

Required

Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses

One or more years' experience in community based behavioral health services

Experience working with adults experiencing homelessness, mental illness and/or substance use disorders

Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required

Required to complete DESC Crisis Response and Prevention training, and an 8-hour Crisis Intervention Training (CIT)

Be able to pass a Washington State Criminal background check

Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices

Knowledge of Harm Reduction strategies

Strong working knowledge of DSM V

Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients

Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control

Possess strong communication and writing skills

Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary

Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present

Familiar with King County crisis response system and methods of access

Ability to communicate with and supervise staff from diverse backgrounds

Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors

Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients

Preferred

Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in the State of Washington

Licensed Substance Use Disorder Professional (SUDP) in the state of Washington

Qualified to provide Department of Health Approved Supervision to LICSW, LMFT, LMHC and/or CDP candidates

Crisis Outreach and/or Crisis Intervention experience

Bilingual in Spanish/English

Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition)

Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment