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Summit Fire & Security · 6 hours ago

Customer Service Representative

Orlando, FL

Full-time

Onsite

Entry Level

2+ years exp

Summit Fire & Security is a leading fire protection company that provides a full suite of capabilities including design, installation, testing, inspections, and maintenance. The Customer Service Representative is responsible for providing administrative support and exceptional customer service to both internal and external clients, ensuring smooth operations within the branch.

Public Safety

Responsibilities

Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes

Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel

Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources)

Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME

Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures

Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail

Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate

Process customer payments, as appropriate

Preform collection responsibilities, as assigned

Maintain office cleanliness

Scheduling Responsibilities (as assigned):

Process daily the open work order reports and coordinate technicians’ schedules; schedule technicians to maximize the full shift

Manage master schedule including all technicians’ schedules and work order for immediate review by direct supervisor and leadership

Leverage future scheduling with Accounts Receivable concerns concerning past due accounts

Resolve any scheduling conflicts including verifying and/or update account details, as needed

Other duties may be assigned

Qualification

Customer serviceMicrosoft OfficeScheduling experienceFront desk experienceCommunication skills

Required

High School Diploma or GED, required

2 years customer service

2 years of professional computer

1 year front desk experience

Must have the ability to effectively read, write and communicate in English with employees and customers

Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required

Valid driver's license with acceptable driving record required

Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <30lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders

Employee will consistently be required to work indoors in an office setting, work alone and with others. Office setting are mild to moderate temperatures

Preferred

1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant)