Genesys IVR Tester (Cyara) jobs in United States
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Jobs via Dice ยท 22 hours ago

Genesys IVR Tester (Cyara)

positionNewark, NJ
timeFull-time
remoteOnsite
seniorityMid Level

Vidorra Consulting Group is seeking a Genesys IVR Tester to perform end-to-end testing of IVR applications. The role involves designing and maintaining automated test scripts, validating IVR functionality, and collaborating with various teams to ensure quality assurance of IVR systems.

Computer Software

Responsibilities

Perform end-to-end testing of Genesys IVR applications including inbound, outbound, and self-service call flows
Design, execute, and maintain automated IVR test scripts using Cyara
Validate IVR functionality such as DTMF, speech recognition (ASR), text-to-speech (TTS), call routing, prompts, and error handling
Conduct functional, regression, integration, and UAT testing for IVR applications
Analyze call flow designs, business requirements, and technical specifications to create test scenarios
Execute test calls and monitor call traces/logs to identify defects
Validate integration points with backend systems (CRM, billing, databases, web services, APIs)
Perform production validation and post-deployment testing
Log, track, and manage defects using tools like JIRA, ALM, or Azure DevOps
Collaborate with IVR developers, business analysts, and operations teams
Support release cycles, hotfix validation, and smoke testing

Qualification

Genesys IVR testingCyaraIVR call flowsDTMF testingASR/TTS knowledgeWeb Services (SOAP/REST)SDLCSTLC understandingDefect managementTest reportingAgile/Scrum methodologies

Required

Strong experience testing Genesys IVR platforms (Genesys Cloud, GVP, PureConnect, Engage, or similar)
Hands-on experience with Cyara (Velocity, Cruncher, Pulse, or Botium Voice)
Good understanding of IVR call flows, VXML, SIP, CTI, and telephony concepts
Experience with DTMF and speech-based IVR testing
Knowledge of ASR/TTS engines and voice quality validation
Familiarity with Web Services (SOAP/REST), APIs, and backend integrations
Strong understanding of SDLC, STLC, and Agile/Scrum methodologies
Experience in defect management and test reporting

Company

Jobs via Dice

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