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Jobs via Dice · 4 hours ago

Product Support Analyst 3

United States

Full-time

Remote

Mid Level

Dice is the leading career destination for tech experts, and they are seeking a Product Support Analyst 3 for their client, MOONITSolutions Inc. The role involves providing advanced customer service and technical support, collaborating across functions, and mentoring team members while ensuring user acceptance testing and defect tracking.

Computer Software

Responsibilities

Texas Student Data System (TSDS) experience (LEA/vendor-level)

Advanced customer service and technical support

Strong verbal and written communication skills

Cross-functional collaboration

Attention to detail and accuracy

Issue prioritization and escalation

User Acceptance Testing (UAT)

Defect tracking and documentation

Training and mentoring team members

Customer relationship management

Qualification

Texas Student Data SystemUser Acceptance TestingAdvanced customer serviceDefect trackingIssue prioritizationTrainingCustomer relationship managementCommunication skillsCross-functional collaborationAttention to detailMentoring