DRS IT Solutions Inc · 4 hours ago
Help Desk Coordinator
Indianapolis, IN
Contract
Onsite
Senior Level
5+ years expDRS IT Solutions Inc is seeking a Help Desk Coordinator to serve as the first point of contact for general questions from OTC users and to provide administrative support. The role involves managing helpdesk operations, procurement support, and various administrative tasks to ensure efficient operations within the organization.
Business DevelopmentInformation TechnologySoftware
Hiring Manager
Sara RG
Responsibilities
Serve as the first point of contact for general questions from OTC users
Work with internal subject matter experts (SMEs) to gather accurate information and provide timely responses to end users
Monitor and resolve assigned helpdesk ticket categories, with a focus on procurement-related tickets and routing them appropriately
Maintain documentation of ticket resolutions and contribute to knowledge base updates
Assist with minimal procurement activities:
Initiate and track purchase orders (POs)
Coordinate PO renewals and terminations
Order office supplies and equipment for OTC staff
Schedule meetings for the CIO and deputy CIOs
Create and manage job requisitions in coordination with HR
Submit and track PSID (PeopleSoft ID) requests for OTC employees
Support onboarding/offboarding processes, including equipment and access provisioning
Draft welcome letters and coordinate interview logistics
Provide general administrative and clerical support to OTC managers and employees
Manage daily office needs and general administrative activities
Coordinate travel arrangements for OTC staff, including lodging, transportation, and reimbursements
Assist with VPN access requests, including form preparation, routing for approvals, and submission to administrative services
Work with CAI on new job postings, interview scheduling, candidate coordination, and onboarding activities
Create and maintain OTC organizational charts
Maintain the master list of all OTC employees
Provide access to files and conversations as required by job responsibilities
Ensure confidentiality and discretion in handling sensitive information
Serve as a backup for account management tasks, including user provisioning, access reviews, and account updates as needed
Organize and coordinate division-wide quarterly meetings and all-staff events
Manage logistics including catering, RSVPs, gift cards, and technical setup
Support special projects and initiatives as directed by the CIO
Maintain records and reports related to helpdesk, procurement, and staffing activities
Qualification
Required
5–7 years in IT helpdesk or technical support roles, including experience in cross-functional coordination, ticket triage, and customer service
Minimum 3 years in procurement coordination or purchasing support
5–7 years in executive-level administrative support, including HR coordination, travel logistics, and vendor collaboration
Minimum 3–5 years in organizational data management and administrative recordkeeping
Minimum 3 years in account or identity management support
Minimum 3 years in event planning or coordination
Associate degree or higher in Information Technology, Business Administration, or a related field is required
Experience with helpdesk ticketing systems and basic troubleshooting
Familiarity with procurement workflows and PO systems
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Experience with SharePoint, scheduling tools, and organizational chart software
Understanding of VPN setup and access request procedures
Strong written and verbal communication skills
Ability to manage calendars, coordinate meetings, and handle confidential information
Skilled in drafting professional correspondence and documentation
Experience coordinating travel and managing logistics
Experience working with external vendors (e.g., CAI) on staffing and onboarding
Exceptional attention to detail and time management
Ability to multitask and prioritize in a fast-paced environment
Professional demeanor and customer service orientation
Ability to work independently and collaboratively across teams
Demonstrated ability to handle sensitive information with integrity
Commitment to maintaining confidentiality in all aspects of the role
Preferred
Relevant industry certifications or similar credentials are considered a strong plus
Equivalent combinations of education and professional experience (minimum 5–7 years in helpdesk and administrative support roles) may be considered in lieu of formal degrees
Company
DRS IT Solutions Inc
DRS IT Solutions Inc is a Women-Owned boutique recruiting firm, headquartered in Novi, Michigan.
51-200 employees
H1B Sponsorship
DRS IT Solutions Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Rajee Nair
President & CEO
Company data provided by crunchbase