Western States Equipment · 3 hours ago
Administrative Assistant, Service
Pasco, WA
Full-time
Onsite
Entry Level
1+ years expWestern States Equipment is seeking an Administrative Assistant for their service department. The role involves processing service calls, reviewing vendor invoicing, and providing training for staff while adhering to customer care standards and safety policies.
CommercialIndustrialRentalSales
Responsibilities
Performs multiple functions in the timely process of service calls from opening, adding segments, resolving discrepancies, and closing
Reviews service calls for completeness prior to invoicing
Completes complex service calls process including three way splits, discounting, and warranty
Reviews and accounts vendor invoicing for payment and posts on service calls
Processes service calls
Generates daily service call reports to help assist in work order last date of labor management
Provides training as needed for Service Advisors, Service Foreman, and Technicians on various work order processes
Serves as a back-up for inbound customer phone calls
Adheres to all customer care standards
Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards
May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives
Works within and promote corporate vision, mission, and values of the organization
Performs other duties as assigned
Qualification
Required
Performs multiple functions in the timely process of service calls from opening, adding segments, resolving discrepancies, and closing
Reviews service calls for completeness prior to invoicing
Completes complex service calls process including three way splits, discounting, and warranty
Reviews and accounts vendor invoicing for payment and posts on service calls
Processes service calls
Generates daily service call reports to help assist in work order last date of labor management
Provides training as needed for Service Advisors, Service Foreman, and Technicians on various work order processes
Serves as a back-up for inbound customer phone calls
Adheres to all customer care standards
Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards
May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives
Works within and promote corporate vision, mission, and values of the organization
Performs other duties as assigned
Proficient in the use of Microsoft computer products or other comparable systems required
Ability to comprehend, capture and interpret customer and equipment information independently
Ability to learn and use new computer systems
Proficient keyboarding skills
Strong verbal communication and customer relationship skills that produce satisfied customers
Ability to manage complex details accurately and according to schedule
Ability to develop and maintain effective working relationships with others
Consistent attendance
Proof of high school diploma or General Education Degree (GED)
1 year customer service experience required
Must be able to communicate (speak, read, comprehend, write in English)
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting
Must be able to meet all safety requirements for applicable safety policies
Preferred
2-3 years comparable office experience preferred
Heavy equipment and/or diesel truck repair knowledge preferred
Company
Western States Equipment
Western States Cat is the authorized Caterpillar Dealer for Idaho, eastern Washington, and Eastern Washington.
1001-5000 employees
H1B Sponsorship
Western States Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (297)
2023 (261)
2022 (355)
2021 (223)
2020 (145)
Funding
Current Stage
Late StageRecent News
Google Patent
2025-05-17
2025-04-04
Google Patent
2025-02-17
Company data provided by crunchbase