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Cornerstone Building Brands · 7 hours ago

Customer Success Representative

North Brunswick, NJ

Full-time

Hybrid

Entry Level

1+ years exp

Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America. The Customer Success Representative will provide premier customer care, manage accounts, ensure information accuracy, resolve issues, and support continuous improvement initiatives.

Building MaterialManufacturingReal Estate

Responsibilities

Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience

Ensure leadership and sales team members are informed of pertinent activities related to each customer account

Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order

Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing

Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary

Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration

Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed

Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency

Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows

Qualification

Customer SupportAccount ManagementTechnical ProficiencyBuilding Products KnowledgeProblem-Solving SkillsResilienceLearning AgilityNegotiation SkillsCommunication SkillsTime ManagementInterpersonal SkillsAdaptabilityCollaboration

Required

High School Diploma or equivalent required

1-2 years of proven direct customer and consumer support experience

Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments

Strong problem-solving, negotiation, and communication skills

Proficient in telecom software; Microsoft Office applications including Word, Excel, and PowerPoint

Solid time management skills with the ability to prioritize multiple responsibilities effectively

Strong interpersonal and teamwork skills with a high level of integrity and personal motivation

Being adaptable and open to new ways of working

Ability to bounce back from setbacks, stay focused, and maintain productivity during challenges

Be willing to adapt to new processes, technologies, and ways of thinking

Collaborate with colleagues, share insights, and work together to achieve common goals

Preferred

Bachelor's degree is a plus

Experience in the building products industry

Benefits

Medical, dental and vision benefits starting day 1

PTO

Paid holidays

FSA

Life insurance

LTD

STD

401k

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Company

Cornerstone Building Brands

Glassdoor3.2

Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions.

Founded in 2018

Cary, North Carolina, USA

10001+ employees