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Vivo Infusion® · 8 hours ago

Clinical Service Specialist - Woodbury, MN

Woodbury, MN

Full-time

Onsite

Entry Level

$20/hr - $24/hr

2+ years exp

Vivo Infusion is dedicated to providing high-quality patient care in a comfortable setting. They are seeking a motivated Clinical Service Specialist to manage clinical operations, support medical staff, and ensure smooth patient scheduling and insurance verification processes.

Health CareHospitalTherapeuticsWellness

Responsibilities

Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail

Proactively reviews patient cancellations and reschedules treatments to ensure the treatment plan is followed. Communicates any changes to the Clinical Operations Manager and nursing staff as needed. Additionally, calls to remind patients of their upcoming appointments

Receives deliveries, collects invoices, reviews for accuracy and consistency, connects with the Clinic Manager to authorize payment, and then sends to Vivo Accounts Payable team

Schedules patients for follow-up infusion treatments working closely with the Patient Care Navigator team to assist and coordinate

Collaborates with referring providers to obtain and file medical records, ensuring all relevant documents are available for the medical team’s review. Maintains efficiency and accuracy while adhering to HIPAA guidelines in handling patient records and documents

Proficient in using information systems, maintaining statistical records, and preparing reports as requested by the Clinic Manager

Assists with clinical inventory management in collaboration with the Clinical Operations Manager

Fosters positive and collaborative relationships with professional staff, co-workers, referring physician offices, ancillary departments, and external agencies

Qualification

Healthcare administrative experienceInsurance authorizationsBenefits verificationMedical terminologyCPR/BLS certificationMedical Assistant CertificationTyping skillsMS Office proficiencyCommunication skillsProblem-solving skills

Required

High School graduate or equivalent required

2 years of administrative experience in a healthcare environment, required

Working knowledge of medical terminology, required

Active CPR/BLS prior to starting work, required

Demonstrates intermediate typing skills (50+ wpm), computer literacy with MS Office (Excel, Word, PowerPoint), and proficiency in office equipment and information systems, including billing databases

Preferred

Medical Assistant Certification or Medical Office experience, preferred

1 year working with insurance authorizations, benefits verifications, and billing, preferred

Benefits

Medical, Dental, Life, Vision

Option for HSA w/ Employer Contribution

401K with Match up to 4%

PTO: Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in need.

Wellness Reimbursement Program - $360 Annually

Employee Referral Bonus - Uncapped bonus potential

Tuition Assistance Program

Employee Assistance Program (Employer-provided)

Short & long-term disability (Employer-provided)

& More

Company

Vivo Infusion®

Vivo Infusion® is a leading provider of accessible, affordable, and safe community-based infusion and injection care for patients suffering from compromised immune systems, infectious diseases, and other medical conditions.

Founded in 2022

Lakewood, Colorado, USA

501-1000 employees