R Systems ยท 1 hour ago
Client Success Manager (Call Center Software AI products like Observe, Cresta, Google CCaas /Cable Industry
Denver, CO
Contract
Hybrid
Senior Level
5+ years expR Systems is a leading digital product engineering company that designs and develops software products and platforms. As a Client Success Manager, you will drive the vision and execution of the OAI Product & Services, ensuring that products meet customer needs and align with strategic goals while building strong relationships with clients.
AnalyticsInformation TechnologyIT ManagementSoftware
Responsibilities
Lead discussion & calibration sessions to align on product request and expected output
Plan and execute on stakeholder product request by ensuring constant alignment of the objective
Assist, train and lead product rollout plan
Build important business relationships with clients
Understand customer needs and participate in brainstorming solutions
Promote the products created to support meeting company goals
Initiate, foster and cultivate business relationships
Client Engagement, discovery and relationship management
Collaborating closely with cross-functional teams, including Operations, AI engineering, analytics teams, behavioral analytics staff, design, learning & development, to deliver high-quality products
Creating detailed user stories and acceptance criteria, ensuring the development team has a clear understanding of requirements
Acting as the primary point of contact for stakeholders, communicating product vision, goals, and progress
Ensuring timely delivery of product releases and updates
Travel around a week each month
Qualification
Required
Call Center Software experience
AI products like Observe, Cresta, Google CCaas /Cable Industry
Ready to travel once in a Month for one week, next 3 weeks should work from Denver
Experience: Project management 5+ years
Education: Bachelor s degree in related field, or equivalent work experience
Abilities: Communicate in a clear, straightforward, and professional manner; effective critical thinking skills; analyze and interpret data; knowledge and ability to use computer and software applications including
Hybrid Schedule: Five days in-office days weekly
Preferred
Experience: Client success, enterprise relationship management solutioning, implanting and training technical products; Large scale call center operations, chat and digital support
Benefits
Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.
Company
R Systems
R Systems is a global provider of technology and analytics services. It is a sub-organization of R Systems Computaris Europe.
1001-5000 employees
H1B Sponsorship
R Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (38)
2023 (50)
2022 (41)
2021 (42)
2020 (63)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-11-16Acquired
2006-04-26IPO
Leadership Team
Nitesh Bansal
Chief Executive Officer - R Systems (A Blackstone Portfolio Company)
Srikara Rao
CTO
Recent News
Hindu Business Line
2025-11-25
Company data provided by crunchbase