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ODW Logistics · 16 hours ago

Customer Service Representative (2nd Shift)

Lockbourne, OH

Full-time

Onsite

Entry Level

1+ years exp

ODW Logistics is a company focused on logistics solutions, and they are seeking a Customer Service Representative to handle administrative duties related to inventory management. The role involves processing shipping and receiving transactions, communicating with various stakeholders, and managing customer information using relevant systems.

Logistics

Responsibilities

Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)

Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)

Manage customer information using Warehouse Management System and Microsoft Office tools

Monitor damaged and/or on-hold product, notify vendors and work with OFRs

Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes

Research, resolve and communicate customer, inventory, order and inbounds discrepancies

Complete daily and/or monthly customer reporting documentation

All other duties as assigned

Qualification

Warehouse Management SystemMicrosoft OfficeCustomer service experienceData entryVerbal communicationWritten communicationProblem-solvingTime managementConflict resolutionAdaptability