Comfort Systems USA · 2 hours ago
L2 Systems Analyst
Greater Houston
Full-time
Onsite
New Grad, Entry LevelComfort Systems USA is a company focused on providing technical support and assistance within the Enterprise IT group. The L2 Systems Analyst will serve as the client-facing component, responding to technical queries and issues related to computer systems, software, and hardware, while ensuring efficient problem resolution and documentation.
ConstructionHeating Ventilation and Air Conditioning (HVAC)IndustrialService Industry
Responsibilities
Serve as the client-facing component of the Enterprise IT group
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Readily project a sense of urgency – be ready to escalate to Level 2 and Level 3 support when proper troubleshooting has been done, and no resolution has been found within 30 minutes
Respond to queries either in person or over the phone. Be accountable to a hotline phone system
Create documentation for the online support system so resolutions to issues can be handled more efficiently
Create accounts for users and Office 365 email/modify accounts/reset passwords for users when proper ticket is submitted per our audit requirements
Walk customers through problem-solving processes
Install, modify, and repair computer hardware and software
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Follow up with customers to ensure the issue has been resolved
Run reports to determine malfunctions that continue to occur
Use and manage a ticketing system
Qualification
Required
Serve as the client-facing component of the Enterprise IT group
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Readily project a sense of urgency – be ready to escalate to Level 2 and Level 3 support when proper troubleshooting has been done, and no resolution has been found within 30 minutes
Respond to queries either in person or over the phone. Be accountable to a hotline phone system
Create documentation for the online support system so resolutions to issues can be handled more efficiently
Create accounts for users and Office 365 email/modify accounts/reset passwords for users when proper ticket is submitted per our audit requirements
Walk customers through problem-solving processes
Install, modify, and repair computer hardware and software
Run diagnostic programs to resolve problems
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Follow up with customers to ensure the issue has been resolved
Run reports to determine malfunctions that continue to occur
Use and manage a ticketing system
Maintain a positive, cooperative, and teachable attitude
Able to work well in a team environment
Comfortable working & communicating with business leadership
Comfortable reaching out for help when needed
Ability to travel, as needed, for projects and assignments
Contribute to the overall success of Comfort Systems USA
Demonstrates flexible attitude, and determination for problem solving
Company
Comfort Systems USA
Comfort Systems USA is a national heating, ventilation and cooling (HVAC) company
Founded in 1997
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-06-27IPO
Leadership Team
Trent McKenna
Executive Vice President and Chief Operating Officer
Briston Blair
Senior Vice President, Innovation & Strategy | Digital & Workforce Transformation, Operations, M&A
Recent News
MarketScreener
2025-12-19
2025-12-06
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