Howell's Heating & Air · 2 weeks ago
HVAC Commercial Account Manager
Ashland, VA
Full-time
Onsite
Mid LevelHowell's Heating & Air is seeking a motivated Commercial Account Manager to join their dynamic team. The role focuses on driving revenue growth through developing new commercial accounts and managing existing service agreements, ensuring exceptional customer service and contract renewals.
CommercialConstructionCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Waste Management
Responsibilities
Identify, contact, and close new commercial service agreement opportunities with building owners, property managers, and facility decision-makers
Maintain strong relationships with current customers through regular communication, service follow-ups, and proactive renewal discussions
Review customer equipment data, service schedules, and renewal dates to ensure timely contract renewals and accurate agreement pricing
Build and manage a consistent pipeline of qualified leads through networking, referrals, cold calls, and professional outreach
Prepare and deliver detailed service proposals, cost estimates, and maintenance agreements tailored to each client’s needs
Work closely with service managers, technicians, and administrative staff to ensure agreements are executed accurately and efficiently
Monitor customer satisfaction, address service concerns promptly, and ensure customers receive value from their maintenance programs
Maintain detailed records of client communications, sales activity, and contract status within the company’s CRM system
Stay informed of competitor pricing, local market trends, and new technologies to position Howell’s Heating & Air competitively
Uphold company policies, safety standards, and ethical business practices while representing Howell’s Heating & Air in the community
Qualification
Required
High school diploma or equivalent required
Strong understanding of sales principles and account management strategies
Familiarity with commercial service agreements, maintenance contracts, or facility management is highly desirable
Proficiency with customer relationship management (CRM) software and Microsoft Office suite (Excel, Word, Outlook)
Knowledge of business operations, budgeting, and contract negotiation principles
Awareness of local market trends and competitors in the HVAC and service industry
Ability to analyze customer needs and provide appropriate service solutions
Strong problem-solving skills and decision-making abilities
Excellent verbal and written communication skills
Ability to maintain accurate records and track sales activity effectively
Professionalism in all customer interactions, with strong organizational and time-management skills
Must have a track record of successfully creating a mutually beneficial partnership with customers
Must possess enthusiasm, creativity, initiative, leadership, teamwork, professionalism, and a strong desire for personal growth
Must possess excellent oral and written communication skills
Must demonstrate excellent interpersonal, teamwork and relationship skills with the ability to relate effectively with customers
Must possess multi-tasking skills
Must possess valid Virginia Driver's License and be company insurable and have an acceptable criminal record in accordance with applicable regulations
Must possess reliable transportation
Must be proficient in MS Word, Excel and Outlook and Power Point
Must be CPR and First Aid certified or agreeable to become certified
Must be able to function successfully in a moderately stressful sales environment
Must be able to lift 50 pounds
Must be able to work effectively in both a field and office environment
Must be able to work effectively in all weather conditions, drive a vehicle, sit, stand, bend, reach and sit at a desk for extended periods of time
Must be able to climb stairs multiple times daily
Must be able to work effectively above ground
No Fear of Heights
Preferred
Associate's or Bachelor's degree in Business, Marketing, Sales, or a related field preferred
Basic knowledge of HVAC systems, equipment, and service practices preferred (can be learned on the job)
Benefits
Great Pay
Health Care Benefits
Dental Insurance
Life Insurance
Vision Care
401K with Match
Paid Vacation
Paid Holidays
Tuition Assistance
Ongoing Training
Drug Free Workplace
Production Bonus Program
EEO
Company
Howell's Heating & Air
Richmond’s Premier Heating & Air Conditioning Experts Since 1969, Howell’s Heating & Air has been designing, installing and servicing residential and commercial heating and air conditioning systems in Richmond, VA and the surrounding areas.
Founded in 1969
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rich Krider
President & CEO
Company data provided by crunchbase