Customer Success Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

PriceEasy AI ยท 5 hours ago

Customer Success Manager

positionHouston, TX
timeFull-time
remoteOnsite
seniorityMid Level
money$125K/yr - $140K/yr
date3+ years exp

PriceEasy AI is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing and profitability. They are seeking a motivated Customer Success Manager to lead client onboarding, deliver software training, and ensure ongoing client success with the PriceEasy platform.

AnalyticsComputerMachine LearningSoftware

Responsibilities

Lead and coordinate onboarding and implementation of PriceEasy solutions for new clients
Collaborate with cross-functional teams (sales, product, engineering) to ensure timely and smooth deployments
Understand client-specific goals and configure the platform accordingly
Deliver engaging, tailored training sessions (virtual and onsite) to users ranging from analysts to senior executives
Create and maintain user guides, training videos, and help center documentation
Provide hands-on support during the onboarding phase to ensure adoption and confidence in using the platform
Serve as the primary point of contact for assigned clients, ensuring satisfaction and engagement
Monitor usage metrics, identify areas for improvement, and proactively recommend solutions to help customers extract maximum value
Facilitate regular check-ins, performance reviews, and strategic sessions to reinforce ROI
Provide first-line support on product-related questions, configurations, and usability
Escalate technical issues to product or engineering teams with proper documentation
Ensure timely resolution and follow-up for customer-reported issues

Qualification

Customer success experienceSaaS platform knowledgeTrainingImplementationProject managementCommunication skillsPresentation skillsInterpersonal skills

Required

3+ years experience in customer success, implementation, or training roles in a SaaS or enterprise software environment
Strong knowledge of SaaS platforms, preferably with experience in retail, analytics, or pricing software
Excellent communication and presentation skills, with the ability to explain technical concepts in simple terms
Comfortable conducting live demos and training for both small and large groups
Self-starter with outstanding project management, organizational, and interpersonal skills

Benefits

Health, dental, and vision benefits

Company

PriceEasy AI

twittertwittertwitter
company-logo
PriceEasy AI is a VC-backed, Gen-3 Retail Intelligence platform revolutionizing the global convenience and retail store industry.
dateFounded in 2016
location
Houston, Texas, USA
people-size51-200 employees
web-link
https://www.zdaly.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2021-09-01Series A
2018-11-16Seed

Leadership Team

leader-logo
Raj Golecha
Chief Engineer, Founder and CEO
linkedin
leader-logo
Ricardo Davila
Chief Supply Chain Officer
linkedin
Company data provided by crunchbase